PrimoHunt Global Services Hiring for CRM Executive at Mumbai Full Time

Qualification: Any Graduate in any specialization
Experience: 2 to 7 years in handling CRM activities from Real Estate / Construction industry.
Work location: Sion(E) in Mumbai

Job Description for Assistant Manager:
Act as a single point of contact for resolution of all customer queries related to the property transaction from welcome call to possession
Manage the Entire post sale activities along with the CRM team and ensure timely activity completion as per the set Deadlines/ TAT.
Welcome Communication to clients, briefing them on product, Reconfirmation on cost sheet, payment plan, registration timelines, etc.
Issuing Allotment letters demand & collection letters, possession letters and any communications required by the clients.
Timely customer query resolution, monitoring collections and active follow-ups.
Timely dispatch of documents like Allotment letter, Receipts and so on
Coordinating with key stakeholders in legal, accounts and execution departments to ensure seamless process flow of post sales activities.
Communication with bankers for loan disbursement documents, Bank APF , NOC issuance
Explaining clients on the registration process, Stamp Duty Calculation, TDS filing, and any other queries related to registration.
Keeping the customer files upto date
Reconciliation on weekly basis with Accounts for receivables, outstanding and cash flows
All other tasks as may be assigned by the Director/ HOD from time to time
Knowledge of RERA guidelines, ERP – Farvision software would be added advantage

Job Type: Full-time

Salary: ₹30,000.00 – ₹40,000.00 per month

Schedule:

• Day shift

COVID-19 considerations:
wear Mask

Ability to commute/relocate:

• Mumbai – 400022, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• exp in Post sales CRM activities: 2 years (Required)
• CRM from Construction / Real estate Industry: 2 years (Required)
• Exp in issuing Demand & collection,possession letters,: 2 years (Required)