Prodapt SA Hiring for Project Coordinator / Team Lead operations – Telecom at Chennai, Tamil Nadu Full Time

Full Job Description
Roles and Responsibilities

Manage a team of Associate members
Responsible for Client Relationship Management
Oversee activities and services to ensure seamless day to day operations and service availability to customers
Setting up targets, SOP & SLA , setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process.
To design KRAs across all levels and different LOBs based on thorough understanding of business dynamics and skills to effect practical and efficient KPI and reporting
To manage employee/LOB/site/center performance in PMS Online System using Performance Management system
To work in collaboration with senior stakeholders in designing, crafting, implementing and managing Reward n Recognition events
Maintaining Incident reports.
Strategic planning and deployment – Transition & Staff Augmentation
Attending review with the client through Daily/Weekly/Monthly calls and Presentations.
Adept in building and driving the teams in a proper way to achieve client Metrics like CSAT, QUALITY, AVERAGE HANDLING TIME, PRODUCTIVITY.
To be a Catalyst in aiding knowledge building and best practices sharing across groups of employees
Acting as central point of contact for customers
To Lead, develop and motivate team member(s) by taking full responsibility for individual and team performance and their career aspiration goals
Involved in HR mapping functions lapping to operational setbacks as attrition/pay policies/ appraisal procedure

Desired Candidate Profile

Leadership skills
People Management
Client Relationship
Team handling.
Excellent with PowerPoint and excel
Prior experience in BPO/ITES – Telecom preferable
International project handling experience is Mandate
Note: Interview will be conducted virtually through T-con/ V-con
Role: Team Leader
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre

Functional Area Customer Success , Service & Operations

Role Category Operations
Employment Type: Full Time, Permanent

Key Skills
Operations
BPO Client Relationship Management Transition Team Leading Project Coordination
Skills highlighted with ‘ ‘ are preferred keyskills

Education

UG: Any Graduate

PG: Any Postgraduate

Company Profile

Prodapt Solutions Private Limited

Prodapt is a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP industry. Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, and maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as Robotic Process Automation (RPA)), Artificial Intelligence/Machine Learning (AI/ML) Software Defined Networks / Network Function Virtualization (SDN/NFV) and next-gen OSS/BSS systems. Prodapt’s business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telecom operations teams.
Company Info
Recruiter Name: HR
Contact Company: Prodapt Solutions Private Limited
Website:
http://careers.prodapt.com