PstGems Pvt Ltd Hiring for Chat Support Executive at Gurgaon Full Time

Job Description

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved

Requirements

• Chats & Emails
• Escalation
• Shopify Knowledge
• Computer Savvy
• Good Writing and Email Skills

Salary Package 20k-25k

Job Type: Full-time

Salary: ₹20,000.00 – ₹25,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule

Schedule:

• Morning shift

Ability to commute/relocate:

• 742 Udyog Vihar Phase 5, Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)