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PstGems Pvt Ltd Hiring for Chat Support Executive at Gurgaon Full Time
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Job Description
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
Requirements
- Chats & Emails
- Escalation
- Shopify Knowledge
- Computer Savvy
- Good Writing and Email Skills
Salary Package 20k-25k
Job Type: Full-time
Salary: ₹20,000.00 – ₹25,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
Schedule:
- Morning shift
Ability to commute/relocate:
- 742 Udyog Vihar Phase 5, Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 1 year (Preferred)
Language:
- English (Preferred)