Qi Spine Clinic Hiring for Customer Service at Mumbai Full Time

Enhance your reach for an exciting opportunity in QI Spine as Patient Advisor.

QI Spine Clinic, India’s first chain of clinics dedicated to Spine Rehabilitation by an expert team of Spine Specialists ranked #1 in 4 cities by Times Of India Survey for 2 Consecutive Years 2018 in Mumbai, Delhi, Gurgaon, Bangalore and Pune. www.qispine.com
Location: Kurla – Phoenix Market City
Role: 18 months (Extended or Payroll)
Positions Vacant: 3
Shift timings: 8.5 hours, Day shift

Competencies: Customer-Centric, Convincing Power Multitasking, Proactive, Ownership.

Responsibilities and Duties

• Convert Leads into Appointments.
• Identify valid enquiries of patients calling and fix an appointment with our Clinics in India.
• Obtains customer information by answering telephone calls; probing them and fixing the first consultation
• Ensuring correct information is delivered to patients during their first consultation.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that they feel supported and value
• Understand callers conditions and empathise helping them with appointments.
• Informs Patients by explaining procedures; answering questions; providing information.
• Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.

Contract length: 18 months

Job Types: Full-time, Contract

Salary: Up to ₹35,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift
• Evening shift
• Flexible shift
• Morning shift
• Rotational shift

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Outbound calling: 4 years (Required)
• Handling over 150 calls: 4 years (Required)

Language:

• English (Required)

Work Remotely:

• No

Speak with the employer
+91 9930043556