Full Job Description
About Us
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is – ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
https://itstaffing.quesscorp.com/
Roles and Responsibility
This person will be a member of a global 24/7/365 IT infrastructure operations team focused on enterprise backup and recovery. This role specifically is focused primarily on administrating and providing support for Enterprise data protection and self-service restores. Our IT engineers can expect to work with cutting edge technology in a large, fast-paced, and dynamic enterprise environment.
Responsibilities:
Provides T1/T2 support to the Disk based solution, Veritas NetBackup backup, NetApp snapmirror backups, Rubrik / Igneous and Cohesity infrastructure.
Monitor and troubleshoot service availability, capacity, and reliability.
Perform restore & ediscovery requests as required.
Perform system maintenance such as OS and application patching.
Lifecycle management for device archives.
Interface with other internal IT teams and external vendors for partnering and support.
Attend internal operational review meetings to gather feedback, address issues, address concerns.
Conduct monthly meetings with vendor support on service quality, operational issues, roadmap, etc.
Use, create, update scripts & dashboards used to increase efficiency, spot trends, and reduce errors.
Maintaining documentation and knowledge base (Confluence, Sharepoint, Servicenow Knowledge Base) for both service desk and Tier 2 operations consumption.
KPI & compliance reporting.
Experience with these tools and technologies preferred:
Cohesity
Intermediate level knowledge on NAS and SAN technologies.
Netapp cluster mode operations (with focus on data protection options like Snap mirrors).
Operating systems like Linux and Solaris.
Automation using any one of (Python, Perl or Shell).
Veritas NetBackup 8.X.X.
Oracle and Spectralogic tape libraries.
Cohesity Data protect.
Aptare Reporting or custom reporting.
Basic knowledge on Ansible is desired.
Min. Qualifications
Sound knowledge in end-to-end backup / storage activities
Manage systems to provide insight into utilization, and configuration Ability to manage/handle Sev 1 tickets on priority and work in night shifts.
Analytical/problem solving ability. Time management and organizational skills Ability and desire to learn new skills quickly
Preferred Qualifications
4 years of relevant Backup technologies as mentioned in Job Overview
Education – Required – Bachelor’s, Computer Engineering and/or Computer Science and /or relevant experience. Certifications of data protection tools would be a plus.
Ability and willingness to learn new technologies and processes, and quickly apply them.
Ability to multi-task, balance competing priorities and follow up in a timely manner.
Ability to work seamlessly with both vendors and internal stakeholders.
Ability to collaborate with cross-functional team to achieve common objectives.
Ability to identify and drive continuous improvement on technology solutions.
Ability to identify and drive efficiency improvement initiatives.
Ability to escalate critical issues to internal and/or 3rd-parties, as appropriate, and communicate status and resolution to the team.
Ability to work in a team environment as well as independently while making sound decisions.
Comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
Good knowledge of industry tools.
Excellent communication skills, both verbal and written.
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