Qwary Hiring for Customer Success Manager at Remote Full Time

Description :

The Customer Success Manager is responsible for providing a world-class customer experience to our customers. The CSM will be the primary point of contact for all customer-facing functions, including but not limited to onboarding, account management, and customer support. The Customer Success Manager will also be responsible for developing and executing a strategy to generate referrals and new business that builds upon existing customer relationships.

Requirements :

• Own the customer experience with all customers (B2C and B2B) – from onboarding through the retention
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  Develop and execute a strategy to generate referrals and new business that builds upon existing customer relationships
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  Manage key accounts (max 10) including account management, revenue forecasting, and strategic communications
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  Own the relationship with the assigned sales representative(s)
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  Manage any issues/complaints in a timely manner to ensure timely resolution
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  Continually improve the customer experience through feedback loops
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  Ask follow up questions to gather more information if needed; escalate issues as needed
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  Escalate complex issues to the Product Manager or Engineering when necessary
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  Assist in training new hires on how to handle customer inquiries

Benefits :

100% Remote work. 10% performance based bonus. Opportunity to learn and lead in rapidly growing startup.

Qwary is an easy-to-use survey tool that will help you collect data and make data-driven decisions. With Qwary, organizations can talk to their customers/employees in a way that’s not intimidating or scary. Qwary was founded in 2020 and is trusted by 4000+ customers all around the world.