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Private Jobs / Private Sector
Reliance Jio Infocomm Limited Hiring For Executive TSG at Mumbai, Maharashtra Full Time
Job Responsibilities :
1. 8*5
2. Analysis of FTR complaints
3. Reduction of invalid complaints
4. Analysis of repeat complaints
5. Network related churn analysis
6. High Aging SR Closure Follow Up
7. Reopen cases analysis
1. 8*5
2. Analysis of FTR complaints
3. Reduction of invalid complaints
4. Analysis of repeat complaints
5. Network related churn analysis
6. High Aging SR Closure Follow Up
7. Reopen cases analysis
Education Requirement :
B.E/ B. Tech.
Experience Requirement :
Minimum 1 Years – Maximum 8 Years
Skills & Competencies :
1. Effective communication (verbal & written) Skills
2. Complex problem solving approach analytical thought process and
strong conflict resolution competencies
4. Microsoft Office and Data Presentation Skills are desirable
5. Fundamental technical knowledge base of Telecom Network Operations
6. Exposure to 2g / 3g/ 4g Operations, Exposure to Testing of Various
Mobile Devices, Basic knowledge of Wireless and IP
Location Map : Converged Core Performance,Mumbai RCP,Maharashtra