Right Head India Hiring for Call Centre Team Lead at Noida Full Time

• Manage the daily running of the call center & proper resource planning (staff / software etc.)
• Handle many inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues, and provide solutions.
• Upsell other products wherever possible.
• Ensure you follow the customer service script provided by the company for uniformity.
• Also, be well-read on company policies and the website for FAQs or policy related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyze the data.
• Write and submit timely reports on performance, targets, and custome
• Applying strategies to meet performance targets for sales and call quality
• Liaise with supervisors, team leaders, operatives and third parties to gather information and resolve issues
• Monitor random calls to improve quality, minimize errors and track operative performance
• Review the performance of staff, identify training needs and plan training sessions
• Record statistics, user rates and the performance levels of the center & prepare reports on these statistics, rates and performance levels

Requirements and skills

• 3-5 years of experience
• Educational qualification – Graduation or equivalent
• Good exposure to outbound tele-calling at TL level
• Excellent communication skills, both written and verbal
• Strong interpersonal skills to be able to deal with people at all levels
• Analytical skills to interpret data and trends
• A go-getter person with positive attitude
• A strong customer focus and excellent telephone manner
• Ability to motivate and develop staff & work in team

Shift Time: 9:30 to 7:00

CTC: 6 LPA

Job Types: Full-time, Regular / Permanent

Pay: ₹40,000.00 – ₹50,000.00 per month

Schedule:

• Day shift
• Morning shift

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 8700269653