Rohan Motors Ltd Hiring for Relationship Manager at Dehra Dun, Uttarakhand Full Time

• First CDI calling to be done after 7 days of delivery.
• In case of any pending concerns second calling to be done after again 7 days.
• Customer should be explained to give Excellent rating in MSIL feedback call. 100% customers to be educated to share any grievances with Rohan Motors rather than with MSIL.
• To be done same day after booking Daily booking calling and entry in the PBF sheet and to enclose with OBF.
• 100% whatsapp group to be opened for each invidual customer’s Whatsapp, email and registered post to be shared with each customers mentinoning waiting period , booking amount , model and color confirmation.
• 100% issues to be captured and escalte the same to concerned RM/SM/GM and Group Head to resolve within the timeline shared with the customer.
• After calling within 24 hrs of delivery and concerns should be captured and escalated to RM/SM/GM and Group Head to resolve with immediate effect.
• Congratulation whatsapp/ email and registered post along with all the documents like Invoice, NO dues, EW etc to be shared within 24hrs
• Ensure to close all concerns raised by the customer during 24hrs within the time line with proper escalation to the team
• Second calling to be done in 15 days to verify the closure the complaint raised in First calling.
• During 15 days calling ensure to inform customer about all the details i.e RC, 1st service, and check about experience with the dealership.
• follow and check the condition of vehicle before 1 day of delivery so that same can be shared to CCM

Job Type: Full-time

Salary: ₹192,000.00 – ₹240,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Speak with the employer
+91 8535078384