SAP Hiring for Support Engineer at Bangalore, India Full Time

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

SAP Ariba Support Engineer

The primary function of the SAP Ariba Senior Support Engineer is to provide dependable and timely resolution for complex software issues related Ariba solutions. The Senior Support Engineer also possesses a proficient focus on customer service and communication that results in an exceptional user experience.

ROLE :

As a Senior Ariba Support Engineer, you will support our procurement customers on their journeys to achieve real-time intelligent spend management. You will also help transform legacy procurement solutions of our global customers to SAP Ariba. You will present the results of your troubleshooting and your recommendations to customers site administrators and stakeholders. Youll have the chance to optimize and transform our SAP RISE/IES landscape, on which our customers run their businesses, to ensure the supportability of our platform. Your area of responsibility will extend to deep technical root cause analysis and introduction of best practices supported by customer and industry research.

EXPECTATIONS AND TAKS:

1)Incident Solving

• Owns and manages incidents using our ticketing system while providing end to end solutions to technical issues.

• Reports errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions. Participates in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations.

• Adheres to KPIs, especially responsiveness SLAs and productivity goals.

• High willingness to learn in the areas of new innovations and should keep abreast of relevant new SAP features / releases.

• Technical management of a support team in the context of support services and escalations.

2)Knowledge Transfer

• Coaches and mentors Support Engineers to increase their product expertise and productivity.

• Drives creation of knowledge in component area of expertise and drives proactive proliferation of knowledge by creating Knowledge Base Articles and wiki documents.

EDUCATION AND WORK EXPERIENCE / SKILLS AND COMPETENCIES:

• You have 7- 9 years of experience in the areas of SAP system installations, upgrades, SAP Ariba, HANA migration, S/4H conversion / migration (desirable) and operations of large SAP Landscape.

• Knowledge of business processes and transactions such as PR/PO, invoices, catalogs and punch-out catalogs, reconciliation, vendor management, contracts, sourcing (requests for quotes/price, auctions) and supply chain.

• Have deep technology and architecture knowledge of CIG and SAP Cloud Integration (CI)

• Have done system monitoring using HANA tools, troubleshooting of performance issues, backup, restore and recovery.

• Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds.

• Exceptional written and oral communication skills; ability to listen and work with customers in real-time. Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction

• Provides ongoing and timely communication via phone and email to customers regarding the status of their requests. Provides on-call support during evenings and weekends as required by a rotational schedule.

LOCATION: Bangalore

TTRAVEL: : 0-10%

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com .

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID:325117| Work Area: Consulting and Professional Services| Expected Travel: 0 – 10%| Career Status: Professional| Employment Type: Regular Full Time| Additional Locations: