Scaler Academy Hiring for Customer Support Associate (Non-Voice) at Bengaluru, Karnataka Full Time

About the role – Customer Support Associate (Non-Voice):
Key responsibilities would involve a mix of the following:
Respond to customer queries in a timely and accurate way, via email & chat

Identify customer needs and help customers use specific features

Share feature requests and effective workarounds with team members

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

Must-have mindsets and skillsets:
Tolerance for ambiguity: A ‘get-it-done’ rather than a ‘wait-for-perfection’ approach. A

good bad-answer is better than no answer at all.

Iterative problem-solving: which means understanding problems clearly, and rapidly

iterating on creative and implementable solutions

Bias to own, hustle and deliver: which means an innate urge to take lead on new

initiatives, by default, and not wait to be told what to do. You should wantto own things;

not wait to follow someone else.

Obsession with excellence: which means being thoughtful, independent and detailed with

all inputs and outputs

Clear communicator: Excellent communication and writing ability is a must.

Caring and inspirational teammate: which means bringing the best out of every colleague,

always

Job Overview

Location: Bengaluru

Job Type: Full time

Work: Office