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SearchEnds Hiring for Technical Support Representative at Bangalore Full Time
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Dhruti Pandya
9824459077
Search Ends/ Search Advisors Services Pvt Ltd
https://www.linkedin.com/in/dhruti-pandya-a99444193
From 2 to 5 year(s) of experience
₹ 5,00,000 – 10,00,000 P.A.
Bangalore/Bengaluru
Job Description
Hi these is Dhruti from searchends. We are having an excellent opportunity if you are keen towards this we can connect over call for further discussion
Roles and Responsibilities
- Responsible for maintenance and monitoring of Customer facing portal
- developed & deployed over a CRM platform / APIs / UiaaS web component
- Documenting processes and monitoring application performance metrics
- Analysis of Portal performance data and propose corrections needed to ensure the performance
- levels working with L3 / product teams
- Establishing the root causes of application errors and escalating serious concerns to the manager and concerned team
- Collaboration with various technical and business teams
- Determining the causes of application errors, API failures and repairing them
Desired Candidate Profile
- Experience in any CRM platform – Configuration / Support
- Knowledge on ITIL process
- Knowledge on ticketing tools preferably Service Now
- Advanced knowledge of PL/SQL
Location: Bangalore
Share cv on: dp.searchends@gmail.com
Role:
Technical Support – Non Voice
Salary:
5,00,000 – 10,00,000 P.A.
Industry:
BPO / Call Centre
Department:
Customer Success, Service & Operations
Role Category:
Non Voice
Employment Type:
Full Time, Permanent
Key Skills
technical support
itil process
Pl Sql Procedures
configuration
API
CRM
Education
UG:
Any Graduate
PG:
Any Postgraduate
Company Profile
Search Advisers Services Guj
Regards,
Dhruti Pandya
9824459077
Search Ends/ Search Advisors Services Pvt Ltd
https://www.linkedin.com/in/dhruti-pandya-a99444193
Company Info
Contact Company:
Search Advisers Services Guj
Address:
Bangalore