ServiceNow, Inc. Hiring for Customer Success Business Analyst at Hyderabad, India Full Time

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we’re proud to be one of FORTUNE’s 100 Best Companies to Work For® and World’s Most Admired Companies® 2022.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Customer Success Business Analyst

As part of the Global Customer Success Excellence team, the Business Analyst will work cross-functionally across the ServiceNow organization. They will coordinate, in a timely manner, accurate business management analysis & data. They will also provide Project Management support.

Typical interactions will be with:

· Global Customer Success Excellence team, to ensure global, consistent data to Global VP of Customer Success, in support of both Global SVP, Customer & Partner Excellence and Global SVP, Customer Outcomes

· Customer Success Finance, to produce analysis & reporting on headcount demand & forecasting, as well as margin

· Customer Outcomes Finance, for analysis and reporting, preparation for Business & OKR reviews

· Customer Success Resource Management, for headcount demand & forecasting

· Customer Outcomes Operations, for Sales pipeline & forecasting

· Customer Success Business Unit, for reporting & analysis around deals sold SKU’s adoption.

· Information Technology, for platform statistics

· Platform Product Management, for squad activity & account detail

· Customer Analytics, for dashboard updates & creation

· Deal desk, for sales forecasting

· Renewals, for sales pipeline & forecasting

What you get to do in this role:

• Be part of the Global Customer Success Excellence team

• Develop and maintain simple to complex reports, utilizing Microsoft Excel, Tableau & the ServiceNow platform

• Lead the preparation and delivery of complex reports, ensuring alignment across deliverables, and adherence to the overall global reporting strategy

• Create and maintain standardized real-time dashboards displaying key metrics and insights for Customer Success Delivery and business leaders in a visually appealing manner

• Constructs forecasts, recommendations, and strategic/tactical plans based on business data

• Creates specifications for reports and analysis based on business needs and required or available data elements.

• Provide Project Management support to the Customer Success Excellence and wider Customer Success Delivery organization

To be successful in this role you have:

• Wizard like skills, with Microsoft Excel

• Successfully worked in and supported global, cross functional teams

• ServiceNow Experience (or Similar SaaS technology)

• A highly data-driven, analytical mindset and great attention to detail

• Solid & confident communication skills, are intellectually curious, and a fast learner

• Hands-on project management experience, across global teams & functions

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page (https://www.servicenow.com/legal/vaccine-policy.html) to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .