ServiceNow, Inc. Hiring for Product Success Engineer at Bangalore, India Full Time

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we’re on the 2020 list of FORTUNE World’s Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

What you get to do in this role:

· Be part of a high performing team in a vibrant work culture

· Develop applications leveraging the latest ServiceNow platform capabilities

· Learn about new ServiceNow features and use it in your daily work

· Work on building ServiceNow scripts for collecting metrics across various ServiceNow products

• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)

• Actively participate in community discussions

Responsibilities

· Develop metric collection and analysis scripts across various ServiceNow products

· Develop solutions that help product success initiatives to scale considering long term technical architecture, process design and ServiceNow technical standards

· Developing wireframes and task flows using ServiceNow workflows and scripting

· Create intuitive, user-friendly interfaces on ServiceNow portal, workspace and native UI

· Develop proto types on ServiceNow platform and review with stakeholders

· Perform unit/ integration testing. Review code/ do technical analysis/ create technical designs (documents)

· Deployment of releases in to test and production environments

• Prepare client facing and internal deliverables that are technology related

To be successful in this role you have:

• BE / B Tech/ ME / MS / MTech in Computer Sciences, Electronics and Communications or Electrical Engineering fields with a proven academic track record

• Minimum 5+ years of experience in ServiceNow applications development and implementation of IT products like ITSM, ITAM and ITOM

• Worked on agile methodology

• Understanding of Now experience framework in developing portals and workspaces

• Deep understanding of ServiceNow scripting – client scripting, business rules , UI actions etc

• Workflow automation using flow designer

• Knowledge of software engineering architecture & practices.

• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations

• Understanding of version management using GitHub, ServiceNow Studio

• Knowledge on MID Server and integrations using REST/SOAP based APIs

• Deep knowledge of AJAX, JSON, HTML, XML, CSS, SOAP, REST and associated frameworks

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page (https://www.servicenow.com/legal/vaccine-policy.html) to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.