Seva Foundation Hiring for eLearning Associate (Remote) at Hyderābād Full Time

Scope of Work

Position Name: LMS Associate

Location: Remote; based in India

Time Estimate: 80-100 hours per month, 20 hours/week for 12 months

Seva Foundation is a global nonprofit eye care organization that transforms lives by restoring sight and preventing blindness. Since 1978, Seva has provided sight-saving surgeries, eyeglasses, medicine, and other eye care services to more than 40 million people in underserved communities around the world.

Globally, at least 2.2 billion people have a vision impairment, and of these, at least 1 billion people have a vision impairment that could have been prevented or is yet to be addressed.

Our programs have been instrumental in making eye care available to those who can’t afford it. They are driven by 4 pillars – establishing self-sustaining vision centers, eye care for kids, bringing the best in technology, and training and job creation. Seva believes that restoring sight is one of the most cost-effective ways to relieve suffering and reduce poverty. When a blind person gets her sight back, she can go back to work and earn and support her family.

In more than 20 countries, Seva has helped nearly 5 million people who were blind to regain their sight.

Background

Seva works with more than 100 eye hospitals around the world to strengthen their capacity to provide quality, comprehensive eye care services. To further learning opportunities and capacity strengthening for partner hospital staff, Seva developed an online learning management system “InSight”.

Role

Seva is looking for a Learning Management System (LMS) Associate with a flair for e- learning technologies and fluency in English. An experience in Healthcare or Education

Sector and a willingness to learn and implement a competency-based training experience for

Eye Care Health workers is required. This position is responsible for the support, implementation, delivery, and maintenance of training content, assets, and other resources used for instructional functions.

Key Responsibilities (Also refer Annexure 1: Deliverables)
1. LMS User management.

1.1. User life cycle management: Create user accounts. Add, Delete, and Deactivate accounts

1.2. Assign users to team(s), Assign course(s) or learning path(s)

1.3. Send nudges after high-impact training. Gather feedback and training impact data.

2. LMS Report management.

2.1. Create and report monthly, quarterly and annual trends for users, teams, course(s) and competencies.

2.2. Dashboarding user traffic and course consumption metrics.

3. Learning Asset Management. Upload and/or create online course assets including

3.1. Learning objectives, introduction, summary, videos, slides, quizzes and mind maps.

3.2. Course completion certificates, discussion forum posts, nudges, boosts

3.3. Revise or repair existing courses and delete or deactivate old courses

3.4. Video Lectures – Basic editing and mixing (with text and infographics).

3.5. Video closed captioning (transcription); Lecture scripting (Speech to text)

3.6. Language Translations (English to other languages)

3.7. Sound editing and mixing, remove noise, adding background score

4. Training Communication management

4.1. Send reports to stakeholders like executive summary reports of training events, webinars and online courses, Feedback reports, Knowledge assessment reports.

4.2. Share success stories and training event reports with photos and testimonials

5. Training Event and Logistics Management

5.1. Schedule and calendar training events, online and in-person.

5.2. Manage pre-training, during training and post training activities. For example, sending invitations. Registering people for Zoom sessions. Sending polls and quizzes.

6. Learner Experience Management. Manage the experience from pre-training to post-training.

6.1. Sending invitations for online courses.

6.2. Engaging learners on LMS discussion forums.

6.3. Sending polls and surveys for asynchronous and blended training.

7. Other Miscellaneous activities

7.1. Creating and distributing certificates of training completions.

7.2. Managing the competency architecture (Skill map and training recommendations)

Required Qualifications:

• Any graduate with 1-5 years’ experience in healthcare or education sector or related experience.
• Minimum of 3 years’ experience as an LMS administrator or in similar position
• Technical skills including troubleshooting, and understanding of directory, file structures, and systems
• Ability to troubleshoot and resolve technical issues
• Ability to collaborate with others at all levels of the organization as well as vendors
• Ability to gain new technical skills quickly
• Responsive attitude, ability to handle multiple priorities
• Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms

Preferred Qualifications:

• Coursework and/or certifications relating to learning management system administration preferred
• Familiarity with course design and development
• Proficient in Office 365, Google Suite, 40 wpm typing speed
• Working knowledge of e-Learning tools like Video editors (Cyberlink power DVD,

Screencast-o-matic, Camtasia), Transcription software (Speech to text), Translation software (English to other languages), Infographics (Canva,), Polling and Quizzing tools (Quizizz, google forms), Presentation tools (MS PPT, Mentimeter, Mindmeister),Virtual Meeting Administration (Zoom, Google Meet), MIS Reporting (.xls .csv .pbi)

• Read, write, speak in English (intermediate level proficiency)

Annexure 1: Deliverables

Responsibilities ~Hours/ Key Deliverable month

1. LMS User management. 5 Manage user accounts for
350 learners on LMS.

1.1. User life cycle management: Create user accounts. Add, Delete, Deactivate accounts

1.2. Assign users to team(s), Assign course(s) or learning path(s)

1.3. Send nudges after high-impact training. Gather feedback and training impact data.

2. LMS Report management. 5 Publish training reports within 15 days of every

2.1. Create and report monthly, quarterly and annual trends for users, teams, course(s) month, quarter and year- and competencies. end.

2.2. Dashboarding user traffic and course consumption metrics.

3. Learning Asset Management. Upload and/or create online course assets including 50 Create/Curate/Upload training material (pre-peri-

3.1. Learning objectives, introduction, summary, videos, slides, quizzes and mind post) for all live or blended maps.
High Impact Training (1-2

3.2. Course completion certificates, discussion forum posts, nudges, boosts per month)

3.3. Revise or repair existing courses and delete or deactivate old courses

3.4. Video Lectures – Basic editing and mixing (with text and infographics).

3.5. Video closed captioning (transcription); Lecture scripting (Speech to text)

3.6. Language Translations (English to other languages)

3.7. Sound editing and mixing, remove noise, adding background score

4. Training Communication management 10 Communicate the story or event report for all live or

4.1. Send reports to stakeholders like executive summary reports of training events, blended High Impact webinars and online courses, Feedback reports, Knowledge assessment reports.
Training (1-2 per month)

4.2. Share success stories and training event reports with photos and testimonials within 2 weeks of the event

5. Training Event and Logistics Management 15 Event management (pre- peri-post) for all live or

5.1. Schedule and calendar training events, online and in-person. blended High Impact

5.2. Manage pre-training, during training and post training activities. For example, Training (1-2 per month) sending invitations. Registering people for Zoom sessions. Sending polls and quizzes.

6. Learner Experience Management. Manage the experience from pre-training to 10 Communicate with all post-training. InSight users and troubleshoot queries within
6.1. Sending invitations for online courses. 48 hours of the request.

6.2. Engaging learners on LMS discussion forums.

6.3. Sending polls and surveys for asynchronous and blended training.

7. Other Miscellaneous activities 5 Automate certifications for all courses on LMS and

7.1. Creating and distributing certificates of training completions. map new courses to

7.2. Managing the competency architecture (Skill map and training recommendations) competencies based on
WHO guidelines

Job Types: Part-time, Contractual / Temporary
Contract length: 12 months
Part-time hours: 20 per week

Salary: Up to ₹30,000.00 per month

Schedule:

• Day shift

Application Question(s):

• Have you worked in a training and development role?

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Required)

Expected Start Date: 16/08/2022