Siemens Hiring for Customer Service Professional at Mumbai, Maharashtra Full Time

Title: Customer Service Professional

Customer Services

Singrauli | SMD CS MM CS | Full time

Job Description:
We are on the journey of forming the new motors and large drives company Innomotics and are therefore looking for a Field service Engineer to join our team at Innomotics.

Launch of our new company Innomotics

We are on the exciting journey of forming a new leading motors and large drives company –Innomotics. Under this name, Siemens is combining its business activities in the areas of low- to high-voltage motors, geared motors, medium-voltage converters and motor spindles. Headquartered in Nuremberg, Germany, our company will employ ~ 14,000 employees worldwide and operate in almost 50 countries. Motors and electric drive systems are our new company’s business and passion: We count on 150 years of experience in motor manufacturing and our portfolio includes an innovative solutions and digitalization portfolio as well as a broad range of service offerings. Innomotics embodies our vision, values and commitment to innovation and excellence in everything we do: reliable motion in a digital world.

Do you want to shape the future of Innomotics with us?

We are looking for a self-starter with a digital, innovative and growth mindset who is ready to actively drive and shape our future company’s culture. We offer an environment full of opportunities to take on responsibility and to develop both personally and professionally. We value the diversity of our people because we know that innovation thrives when it is fueled by a variety of perspectives, skills, backgrounds and experiences. For us, nobody is perfect, but a team can be. #TeamInnomotics.

Mandatory Requirements:
We are looking Electrical/Electronics engineer with 6-10 years of experience in field service, maintenance, Customer service, or commissioning.

Knowledge of variable frequency Drives and PLC is Mandatory.

Knowledge of Siemens S7300/400 PLC’s, SIBAS Controller, Sinamics S120 or G120 Drives, WinCC will be preferred.

Roles & Responsibilities:
To provide breakdown service support to customers at a short notice against AMC contracts. Engineer will be stationed at site.

To drive service business portfolio (service contract, retrofits, spare parts, repairs) for mobile mining drives, motors & switchgears

Plan, organize, and schedule field service activities, ensuring optimal resource allocation and timely execution of service requests.

Monitor and optimize field service routes to minimize travel time and maximize technician efficiency.

Ensure compliance with safety standards, company policies, and industry regulations during field operations.

To monitor & take actions on open calls, escalated cases, machine up-time, etc.

7. Provide technical support for all periodic, routine, preventive, breakdown maintenance and shutdown jobs to be handled by you as part of your role.

Plan, organize, and schedule field service activities, ensuring optimal resource allocation and timely execution of service requests.

Monitor and optimize field service routes to minimize travel time and maximize technician efficiency.

Ensure compliance with safety standards, company policies, and industry regulations during field operations.

Requirements:
1. Bachelor’s degree in related fields: Electrical – Electronics

2. 6-10 years’ experience in field service, installation and commissioning, application & maintenance engineering is preferred.

3. Proven experience in field service management, including team leadership and project management.

4. Strong interpersonal and communication skills, with the ability to interact effectively with customers, technicians, and cross-functional teams.

5. Excellent problem-solving skills and the ability to make informed decisions under pressure.

6. Knowledge of safety regulations and industry standards related to field service operations.

7. Have good knowledge of automation & drive products: PLCs Simatic S7 300/400, SIBAS Controllers, HMIs, Sinamics S120 or G120 drives, HV & LV Switchgears etc.

8. Have knowledge of control systems, automation systems, SCADA systems.

9. Having experience and knowledge with Siemens’ products & solutions is an advantage.

Organization: Portfolio Companies

Company: Siemens Large Drives India Private Limited

Experience Level: Professional

Full / Part time: Full time