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Siemens Limited Hiring for Manager – Customer Service (EH) at Calcutta Full Time
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Pre- requisites:
1. BE/ Diploma in Electrical / Electronics or similar qualification
2.Good Knowledge on Low Voltage drives with commissioning / service exposure of +5 years (for BE) / +8 years (for Diploma) exeperience in drives.
3. Application knowledge in the industry area of Metal / Cement / Sugar / Cranes / Petrochemical / Paper etc.
4.Good communication skills & service attitude is important.
5. Travelling on short notice and to serve customers
6. Know how on Siemens Drives & Motors will be considered as additional benefit
Roles & Responsibilities :
1. To provide breakdown service support to customers at a short notice and ensure customer delight
2. To drive service business portfolio ( service contract , retrofits , spare parts , repairs ) for low voltage drives & low voltage motors
3. Service Business lead generation by doing presentation to customer on digitalization opportunities & work with customer as well as with consultant like EIL, MECON to prepare tender requirements.
4. To monitor & take actions on open calls , escalated cases, machine up-time, service business targets etc.
5. Focus on industry segment like Metal & Cranes apart from discrete industries which is in line with our portfolio growth commitment
6. To drive digitalization portfolio in Low voltage drives & Motors specifically with metal & crane customers
Organization: Digital Industries
Company: Siemens Limited
Experience Level: Mid-level Professional
Job Type: Full-time