SmashX Strategies Pvt Ltd Hiring for Senior Customer Support Executive at Mumbai Full Time

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Job Summary:

• Managing a team of representatives offering customer support.
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Coordination with team and different departments in case of any doubts and problems or anything need to be resolved at their end
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Requirements:

• A bachelor’s degree in Administration or related field.
• A minimum of 3 years’ experience.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.

Job Type: Full-time

Industry: Coaching and Event

Job Type: Full-time

Salary: ₹25,000.00 – ₹30,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 3 years (Preferred)
• Customer support: 2 years (Preferred)

Work Remotely:

• No

Speak with the employer
+91 9870673308