Log In
Sign Up
Private Jobs / Private Sector
SPK Systems India Pvt Ltd Hiring for Customer Service Operations Manager at Thiruvananthapuram Full Time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Job Description
- Deliver excellent customer service experiences through the operational management of the front line.
- Experience in International BPO/BPM (Desired)
- Should have good experience in handling Team leads or Assistant managers.
- Coordinate with Team members and Team Leaders to ensure all operational challenges are handled effectively.
- Ensure all operational and commercial targets are met.
- Inspire and motivate your team to ensure high levels of engagement with the business and reduce attrition.
- Manage clients effectively to ensure high levels of engagement and their contribution to our success.
- Own and deliver business reviews.
Job Types: Full-time, Regular / Permanent
Salary: ₹1,300,000.00 – ₹1,800,000.00 per year
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Flexible shift
- Monday to Friday
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Trivandrum, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 10 years (Preferred)
- Customer service: 10 years (Preferred)
Speak with the employer
+91 9384247779