Conduct the call audit and identify the skills, Knowledge and process gap
Provide qualitative and process feedback to the sales expert.
Conduct ACPT Analysis to find the GAP in the assigned team.
Conduct Quality calibration with internal team and client.
Conduct mock, certification and recertification of new and existing
Take action against the quality defaulter and poor intent sales expert.
Maintain the highest level of quality adherence on the floor as per the organization’s benchmark
Requirements:
Quality auditors have 3-6 years of work experience, preferably from BPO, Inside Sales organizations.
Have good knowledge of excel, google sheets and hand-on basis analysis and dashboard.
Should have knowledge of Sales and Process
Logistics:
Location: Remote and mention Delhi NCR, Chennai, Bangalore, Goa
Joining Date: Immediate
Compensation: 3 to 5 LPA
Responsibilities and Duties 1. handling customers 2. Data Save 3. incoming Calls 4. maintaining excel sheet 5. Chat and Mails...
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