Sree Gokulam Motors & Services Pvt Ltd. Hiring for Service Advisor at Ernakulam, Kerala Full Time

• Greet customers when they arrive at the Service Centre and make them comfortable • Ascertains vehicle problems and services by listening to customer’s description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules etc. • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions • Develops estimates by costing materials, supplies, and labour; calculating customer’s payment, including deductibles • Prepare manual job cards by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval and signatures of customer ; entering Job Card into service in DMS • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; answering questions and concerns; arranging towing and temporary transportation • Ensure the availability of spare parts required • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments • Adherence to the timeliness for the service/repair schedule and process • Prepare tax invoice and gate pass • Ensure customers approval for any additional work required/ additional cost involved (Verbal or Written) related to service/repair • After completion work, inform to customer regarding payment • Follow up with hold job card reason & closing the same • Ensure Instant Feedback Form is taken from all customers to improve customer experience • Coordinate between the workshop , Workshop Supervisor, Floor In-Charge, Spares, Warranty/AMC Dept., and Service Manager • Informing customer about further observations to help in less breakdown or better service • Ensure all job cards are accurately and timely updated in DMS as per specified guidelines

Job Type: Full-time

Salary: From ₹14,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Nettoor, Ernakulam – 682040, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 9072637184