SRIVARU Motors Pvt Ltd Hiring for Service Manager at Coimbatore, Tamil Nadu Full Time

SERVICE MANAGER.SHORT DESCRIPTION

ENSURE CUSTOMER SATISFACTION & DEALERSHIP PROFITABILITY BY ADHERING TO THE POLICIES /SYSTEMS/ PROCESSES AND REACHING MORE CUSTOMERS TO ACHIEVE SVM GOALS. TO ENSURE ACHIEVEMENT OF MONTHLY AND ANNUAL SPARE PARTS BUSINESS PLAN WITH A GROWTH IN PARTS SHARE AND HAVE A TRACK ON VARIOUS TYPES OF ORDERS PLACED AND ENSURE DISPATCH OF THE SAME TO SUPPORT THE END CUSTOMER RESULTING IN OVERALL SATISFACTION AND GROWTH IN REVENUE.
KEY RESPONSIBILITIES
· TO ENSURE TECHNICAL ENHANCEMENT BY ADHERING TO STANDARD OPERATING PROCEDURES FOR FIRST-TIME FIXES AND TO GIVE FASTER RESOLUTION TO THE CUSTOMER.

· TRAINING OF DEALER SERVICE STAFF, TO PREPARE SKILL MATRIX OF THE DEALER SERVICE PERSONNEL. IN CONSULTATION WITH RSM/SERVICE EXECUTIVE AND THE TRAINING, STAFF ORGANIZES THE FOCUS TRAINING.

· FTIR & WARRANTY – MONITORS THE QUALITY OF FTIR BEING SENT BY THE DEALERS. COORDINATES WITH HO FOR ENSURING THAT THE FTIR’S ARE ACCEPTED IN SIFT AND TAKES FEEDBACK FOR THE FTIR’S NOT ACCEPTED IN SIFT. INSTRUCTS THE TEAM FOR COMPLETING ANY RECALL CAMPAIGN AND MEET THE TIMELINES.

· ENSURE CUSTOMER SATISFACTION BY MANAGING ALL THE SYSTEMS AND PROCESSES AT THE DEALERSHIP LEVEL.

· ENSURE DEALERSHIP PROFITABILITY BY PROVIDING THE BEST SERVICE AND APPROACHINGS MAXIMUM CUSTOMERS.

· ENSURE TO ACHIEVE THE BUSINESS PARAMETERS BASED ON SRIVARU MOTORS TARGET.

· ENSURE EFFECTIVE CLOSING OF CUSTOMER COMPLAINTS WITHIN THE AGREED TIMELINE, FEEDBACK HANDLING, AND RESOLUTION – ONSITE

· LEAD PRODUCT QUALITY REPORTING INCLUDING COLLECTING PRE-DELIVERY INSPECTION FEEDBACK FROM DISTRIBUTORS AND WARRANTY CLAIM PARTS AUDIT.

· MANPOWER MANAGEMENT AT THE DEALERSHIP & COCO LEVEL TO ENHANCE THEIR ROLE CLARITY TO IMPROVE THEIR EFFICIENCY.

· ACHIEVE PARTS BUSINESS PLAN FOR THE FINANCIAL YEAR WITH A GAIN IN PARTS SHARE AND ENSURE PROPER FUNDS PLANNING AT THE DEALER’S END FOR SMOOTH TRANSACTIONS

· REVIEW THE DEMAND FORECASTING OF TOP ITEMS WITH THE DEALERS AND SEND THE PROJECTIONS TO SUPPLY CHAIN MANAGEMENT FOR PROCUREMENT ACTIONS RESULTING IN TIME AVAILABILITY OF MATERIAL.

· EVALUATE THE MARKET POTENTIAL AVAILABLE AND PLAN FOR NEW NETWORK EXPANSION RESULTING IN IMPROVEMENT IN MARKET SHARE / TOUCH POINTS AND EASY ACCESS TO CUSTOMERS

· PREPARE MARKET FEEDBACK ON OEM PENETRATION/PRICING AND SCHEMES FLOATED BY COMPETITORS AND PLAN FOR AGGRESSIVE BRANDING AND MARKETING STRATEGIES BY FLOATING VARIOUS SCHEMES IN THE MARKET, CONDUCT RETAILER & TECHNICIAN MEETS TO INCREASE THE USAGE OF GENUINE PARTS

· DRIVING THE NEW INITIATIVES FOR MARKET SHARE IMPROVEMENT

· EVALUATE THE INVENTORY MAINTAINED AND PARTS SERVICE RATIO PROVIDED FOR BETTER PLANNING OF THE ORDERING SYSTEM RESULTING IN PROPER INVENTORY MANAGEMENT AND BETTER SERVICE

SKILLS INFORMATION

MS OFFICE / ADVANCE EXCEL, SAP, GOOD COMMUNICATION SKILL & EAGER TO TRAVEL.

ACTION-ORIENTED AND DRIVEN FOR RESULTS

EMPATHETIC TOWARDS CUSTOMERS/CHANNEL PARTNERS

EDUCATION: B.E ( AUTOMOBILE/MECHANICAL ENGG) / B.TECH (ESSENTIAL ) & MBA (DESIRABLE)

RELEVANT EXPERIENCE: 4-6 YEARS OF EXPERIENCE IN THE FIELD Of SALES & MARKETING SHOULD HAVE HANDLED DISTRIBUTION NETWORK PREFERABLY FROM THE AUTOMOTIVE INDUSTRY

JOB SEGMENT: FIELD SALES, SERVICE MANAGER, MANAGER, SALES, CUSTOMER SERVICE, MANAGEMENT, ERP, MARKETING MANAGER, MANAGER, SALES, TECHNOLOGY, MARKETING, MANAGEMENT

Job Type: Full-time

Salary: ₹18,000.00 – ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Trichy Main Road, Sulur, Coimbatore – 641402, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Preferred)

Speak with the employer
+91 9994175168
Application Deadline: 30/10/2022
Expected Start Date: 10/10/2022