Sulzer Pumps US Inc. Hiring for IT – Support Engineer at Pune, India Full Time

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At Sulzer, you are empowered to deliver superior results. As a pioneer in industry we have a proud heritage of innovation and continue to evolve for the future. Join our story and create your own impact by developing your expertise and building solutions that help make our lives safer, smarter and more sustainable.

In this role you will be accountable for:

• Supporting End Users for day to day concerns/question/support.

• Supporting and handling Ticket for request/incidences

• Supporting hardware fixing and troubleshooting

• Responsible for inventory of hardware, software and any other IT resource.

• Responsible for movement of hardware and software installation.

• Supporting for existing software and operating system built

• Assisting existing IT employees for completing their activity under their supervision.

• Assists line manager for reporting.

• Deputy to your line/function Manager as or when required.

• Assisting onsite and remote users with PC or system issues over the telephone, IM,

• Installing, upgrading and patching both locally and for remote users

• Monitoring the security of all systems, removing old accounts and make sure users have relevant access for their roles

• Supporting housekeeping tasks for various IT platforms

To succeed in this role, you will need:

• We expect a profound education in computer science or regular education of three years

• Minimum of 4 Years of Experience in known organization in IT Support, preferably manufacturing

• Knowledge of ITIL principles and processes

• minimum 2 year of relevant experience in IT support a

• Ability to collaborate/coordinate in a diversified team located across the globe through projects, design, development and last level support

• Ability to multitask under pressure

• Flexibility to occasionally work off-hours in short notice due to emergencies or due to planned maintenances or changes

• Strong acknowledge as computer hardware and operating system generalist

• Excellent communication, collaboration, partnering and facilitation skills

• Self-driven and proactive but able to respect and follow guidelines, regulations and standards

• Position is based in India – May require travel, including International travel 5-20% maximum

• Good communication/listening, patience and diplomacy skills

• A proactive flexible approach

• Ability to work under pressure to strict time scales and priorities tasks

• Able to lift and carry 20kg

• Fluent in English

Sulzer is an equal opportunity employer, committed to the strength of a diverse workforce.

83% of our employees recommend Sulzer as a good place to work – so come and join our story, starting today!