SuperBottoms Hiring for Team Leader in Voice/ Non-Voice Customer Service Team at Remote Full Time

Job Responsibilities:

The Team Leader for Momsconnect Team will be responsible for the performance of the respective team, customer satisfaction, escalation point for the team and making sure processes are made and followed.

• Supervise day-to-day operations and monitor team’s performance.
• Create an inspiring team environment with an open communication culture
• Handle Customer feedback process.
• Ensuring the KPIs is met.
• Make sure all SLAs are met.
• Make, review and update all SOPs and Knowledge Base documents
• Impart functional knowledge and train people
• Collaborate with other stakeholders and customer for process improvement
• Escalate open/pending matters to higher level.
• Communicate progress of open items to all stakeholders.
• Maintain the support team morale and motivation
• Manages and report performance of the team.

Requirement : Candidate must have their own workstation with good bandwidth of Internet and power backup

Experience: :0-2 yr exp as a Team Leader in Voice/ Non Voice Customer Service Team Exp working on Attrition/ Shrinkage/ SLA

Work Days :05 Days a Week, ( 06 days during Training Period) Roster Weekly off Rotational Shifts

Job Location :Full Time (work from home)

Position : Team Leader: 01