Sutherland Global Services Hiring for Associate-IT Helpdesk at Chennai, India Full Time

Associate-IT Helpdesk

Req:

21007447_en

City:

Chennai

State:

Tamil Nadu

IN

Work Location:

Shriram Gateway

hide-job:

21007447_en

https://sutherland.taleo.net/careersection/2/jobdetail.ftl?job=21007447&lang=en

IN

Job Description: Sutherland is seeking for motivated and passionate individuals to join our team as Tier 2 Technical Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Our Consultants in this role get to:

Be the Expert:Use their outstanding technical skillsto make a difference for end-users. Demonstrate their organizational skillsby reviewing, prioritizing, and taking ownership of customer-generated tickets.

Impact the Bottom Line:Showcase their analytical skillsby identifying trends and patterns in reported issues to create far-reaching solutions.

Be a Team Player:Join a supportive team environmentwhere collaboration is critical to providing the best experience for our customers.

Qualifications: Our most successful candidates will have:

• Post-secondary education in a Technology-related discipline

• 3+ years of support-related experience dealing with customers in a technical support environment

• Advanced level knowledge and hands-on experience with the following: Windows 2008/2012 Server, Windows XP/7, ActiveSync, Lotus Domino Server and/or Microsoft Exchange Server 07/10/13, Microsoft Office 365 and/or Novell GroupWise, Lotus Notes Client and/or Microsoft Outlook, Apple OS/X environment, Apple sync services, Android/iOS device support

• Expert Knowledge of TCP/IP, DHCP, Network Connectivity, OSI, LAN/WAN

• MS Administration experience; Firewalls and Security

• Demonstrated professionalism with a true passion for customer service – able to empathize with concerned customers

Minimum Home Office Requirements:

Computer

• 2.0 Ghz Dual Core or better processor

• 2 GB RAM (some employment opportunities require a minimum of 4 GB RAM)

• 10 GB available hard drive space

• Sound card

• Windows 7, including Windows 8 and 8.1

(Note: some employment opportunities are available for consultants with only Windows Vista installed)

Headset

• USB

• Dual ear (designed to minimize audio interference from outside sources)

• Noise cancelling microphone

Internet

Minimum Internet speeds of 1 Mbps upload and 15 Mbps download. Regardless, your connection must in all cases continuously support outstanding call quality and high speed interactive response rates while working with client tools.

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