Symphony SUMMIT Hiring for Product Academy Lead, Manager at Bengaluru, Karnataka Full Time

Symphony SummitAI is a portfolio company of SymphonyAI.

SymphonyAI is a group of companies that provide leading AI-centric solutions for transforming the business enterprise by driving revenue growth and operational excellence, for the retail, CPG, healthcare, and industrial verticals, and for finance, IT and other key enterprise horizontal functions. Symphony SummitAI’s flagship product, SummitAI, is an advanced, modular solution certified by ITIL and Pink Verify. SummitAI unifies service management, asset management, and operations management in a single, easy-to-use offering. Enterprises and service providers use SummitAI to dramatically reduce cost and complexity of their IT management while improving efficiency, productivity, predictability, and control. Leading enterprises across business, financial services, insurance, healthcare, IT and consulting, automobile, manufacturing, aviation, and education verticals are delivering better user experience while lowering the cost of managing their IT using Symphony SummitAI.

Website: http://www.symphonysummit.com/

Role Description:
Lead the Academy and be accountable for all training interventions of the organization.

Manage the team of trainers, training support staff and ensuring their success at work.

Achieve deliverables working with both internal and external stakeholders.

Drive cross functional connects to take cadence of the business unit’s efficiency and impact.

Be open to feedback and ensure quick execution of appropriate corrective actions.

Optimize Academy processes, deliverables, and outcomes.

Drive the effort to create new trainings (video, classrooms etc.) on product releases, features etc.,

Constantly find alternatives and unobvious ways to scale and multiply expertise at global level.

You have passion for training and learning, and an affinity for technology.

Synergize with teams and drive business critical initiatives related to Academy.

Experience:
Overall experience bracket preferred will be10-12 years full time industry experience in technical training delivery, people management.

Educational Qualification:
Any UG/ PG

Industry certifications:
ITIL certified, minimum foundation level

Skills required:
Primary Skills (Mandatory)

Excellent English communication (both verbal and written)

Mandatory experience of technology products training delivery

The Trainer should be Well versed in handling Software Product demo / training.

Full time industry experience

Training content creation experience

Proficiency with MS office suite (excel, ppt, word mandatory)

Minimum ITIL Foundation certified

Secondary Skills (Good-to-have)

Prior experience in a product organization

Any experience of training delivery for multiple geos (India, US etc) will be added advantage