Synopsys Hiring for IT Support Admin, I at Hyderabad, Telangana Full Time

Full Job Description
36009BR

INDIA – Hyderabad

Job Description and Requirements

We are seeking someone with a passion for innovation and technology, who possesses the technical, organizational, and attention-to-detail skills to keep our computer & mobile devices healthy, up-to-date, and secure, and our users happy and productive.
As an IT Support Administrator, you will be responsible for supporting global PC lifecycle. In this role, the Admin is responsible for supporting, maintaining, and recovering end user’s PC.
Job Responsibilities
Monitor and respond to end-user requests in the IT Logistics support queues
Maintain PC inventories
Analyze usage and spend trends for optimization
Work with global IT team on technology refreshes, new hires, and terminations
Manage HW recovery processes
Identify, analyze, and report on key computer system metrics
Develop documentation for user and administration tasks and configurations
Track hardware assets
Research, propose, and implement system improvements and best practices

Minimum Qualifications
Graduate or Post Graduation with B.A. or B.S. in Business or Logistics desired with 1 – 2 years of experience in similar job function and responsibilities is preferred.
1+ years of experience in ticketing system, such as BMC Remedy, Zendesk, etc
2+ years of experience with Windows, iOS and Android OS
Strong knowledge of MS Excel and Office 365
Experience providing support to users who work from remote locations
Excellent verbal, written, and interpersonal communication skills
Demonstrate analytical and problem-solving skills
Knowledge of SAP asset management tools is preferred

Personal Attributes
Thrives in a fast-moving, stimulating, and collaborative team environment
Resourceful, curious, and never satisfied with the status quo
Strong work ethic, extremely organized, highly detail-oriented, and able to multitask
Always thinking about how to increase efficiency and improve processes
Proactive about solving problems and suggesting solutions
Loves learning and being challenged

Job Category

Info Technology

Country

India

Job Subcategory

IT Support

Hire Type

Employee