Tata AIA Life Hiring for Relationship Manager – HDFC Securities Branch – Jamshedpur at Jamshedpur Full Time

Department: Partnership Distribution

Qualification: Graduate

Experience: 1 – 2 years in Sales

Role Summary:

• Provide support in Sales of Life Insurance business to equity & securities customers at HDFC Securities branches & at customer premises across assigned locations

Reports To: AM/ TM

Supervises: NA

Geographic Area Covered: Zone/ Cluster

Internal Stakeholders: Training / Branch Operations / Distribution Operations

External: Channel Partner

Key Result Areas

Organization Process

Key Contributions

Sales

• Achieve pre-set business targets on WNBP, persistency, case count, active branch, active sales staff and various KPIs for designated branches
• Working jointing with the Branch Manager on Business Implementation plan
• Driving and motivating the branch staff and providing closure support & logging in applications sourced
• Tapping the right database of the branch and ensure authentic documentation
• Build relationship with the HDFC Securities branch staff and ensure the business targets and Productivity targets of the allocated branches are met effectively
• Prospect and meet customers within and outside the Branch as when required
• To develop, agree and implement short term and long term plans to achieve sales targets
• To achieve branch staff activation activation targets
• Work collectively with HDFC Securities staff and conduct joint sales calls as a team to achieve business nos.
• Seek commitment from the partner towards achievement of business objective

Relationship Management

• Managing the relationship between internal team and channel partner so as to

foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner

• Provide all possible support to the channel partner as a face of parent company
• Effectively execute all Marketing activities as per Partners requirement
• Ensuring timely issuance of policies with resolving all pending etc.
• Adhere to the customer touch-point engagement in order to service his portfolio of customers
• To maintain the desired persistency ratio
• Prompt post-sales service with respect to all domains
• Strategize and interact closely with the HDFC Securities branch manager on business plan execution
• Ensure that there are nil escalations on service quality and responsiveness by Partner

Ensure Compliance

• Ensure compliance to internal sales process & other compliance standards
• Should be process & product champion to ensures adherence to policies and procedures to cultivate a compliance culture in the team

MIS

• Adhering to the Training Road map.
• Providing timely reports to the Supervisor as per the requirement.
• Adhering to the TALIC code of conduct.
• Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.

Competencies

Competency

Proficiency Scale

Proficiency Scale Description

Business Acumen and Strategic Orientation

Ability to align with the organization’s vision with a fair understanding of the insurance industry, regulations, financial in order to deliver profitable and sustainable business growth.

1

Has a basic understanding of own role and utilizes required skills and knowledge in one’s own area of work to meet targets. Has basic knowledge bout company and competitor products. Has basic knowledge of insurance industry and financial markets. Understands the requirements of the partner (customer) and consumer to facilitate product selling. Has basic understanding of partner business, internal processes and market of operations.

Customer and Consumer Focus

Customer and Consumer Focus is about adding value to all partners (customers), internal and external, through thought, action & behavior. Adding value implies understanding the customer needs vis a vis the market, and being committed in delivering solutions that delight the customer and consumer to build and maintain the relationship without compromising on company objectives and values.

2

Makes a conscious attempt to understand and act on the partner and consumer requirements in a prompt and positive manner. Displays a sense of responsibility for satisfying the customer and consumer at different touch points. Builds and maintains healthy relations with partners and internal customers to ensure seamless execution. Responds to complex queries from partners and internal customers and keeps superiors informed about own actions and their context. Builds and maintains a strong network in the market / industry to maximize business.

Technology Enablement

Willingness and ability to adopt technological solutions and explore creative usage of resources (processes and technology). It involves the ability to develop, adopt and apply new and unique approaches and ideas with clear impact on improving business outcomes by leveraging technology.

1,2

Has a basic awareness and understanding of the technology domain and systems in one’s area of work. Ability to use systems to improve process efficiency and TAT.

Ability to highlight challenges and conventional processes that can be enabled with technology. Uses data analytics and technology to offer alternatives to the current processes. Works with peers or colleagues to test the viability of a new technology tool before applying it. Is aware of the key systems and technology within the insurance industry.

Drive for Result and Agility

Building an achievement orientation, with extraordinary levels of energy and efforts while being accountable for one’s actions and decisions in an agile environment.

1,2

Sets high expectations of self on quality and productivity and sets well defined targets. Finds solutions to problem at hand inspite of multiple constraints. Takes steps to prevent recurrence of problems. Continuously evaluates activities of self in order to improve.

Possesses expertise in his/her area of work. Investigates thoroughly the concerns to be addressed by information sharing proactively. Is responsible and thinks through one’s own course of action and its impact on business.

Building and Managing Relationships

Networking with key stakeholders(internal and external) and cross functional team members to build collaborative relationships based on confidence, trust and respect to facilitate the accomplishment of common work/ business goals. Working effectively with individuals across teams with diverse working styles, treating them with dignity and respect and value their contributions.

1,2

Gets along and interacts positively with peers and channel partners by understanding their interests and challenges. Drives sales through people by maintaining mutually beneficial relationships. Shares relevant ideas openly and directly, assumes different roles in a team to enable performance. Cooperates with other team members and expresses views on one’s own area of work. Responds to routine queries from the stakeholders promptly and understands the contexts of one’s own work with respect to team objectives.

Voices one’s view on own or related area of work. Responds to complex queries from the channel and internal customers and keeps superiors informed about own actions and their context. Builds and maintains healthy relations with the channel and internal customers to ensure seamless execution. Builds positive and reciprocal relationships that benefit the function. Acts to understand and respond appropriately to the concerns of others; demonstrates openness and receptivity to new information. Builds and maintains strong network in the market / industry to expand distribution and maximize business.

Skills Required Technical

• Product/Subject matter expertise
• Business perspective & planning
• Finance / Insurance industry awareness
• Self-management
• Problem solving skills
• Peer level co-ordination and influencing skill