Tata Communications Hiring for Jr. Customer Service Executive – Service Management at Hyderābād Full Time

Job Family Descriptor Acts as primary customer liaison for implementation and ongoing operations for contracts to generate sales leads, drive technical service improvements and robust processes for managing service relationships with platinum and priority customers and ensure network and process optimization and relationship management including post product implementation. Participate in customer engagement reviews and provide service improvement recommendations as required. Ensuring operational rigour, efficiency and high quality in the overall lifecycle of customer service support. Ensuring adherence to agreed SLAs, ensuring alignment of internal operations, Product and Sales teams to customer needs. Responsible for change management, contract management and customer loyalty. Ensures successful transition of the engagement team to the delivery team with the overall objective to make TCL a preferred supplier to customer. Influence TCL retention with customer to increase revenue opportunities. Broad outline of the Role Is able to apply broad knowledge of one area within Service Management or advanced knowledge of specific professional/operational practices.

Checks for problems in existing systems and modifies work processes following defined procedures.

Operational role responsible for achieving day-to-day objectives.

Entry level position

Works under close supervision

No prior work related experience required

Education: Graduate

Experience: 0-2 years Purpose – Broad objective of the role Operating Network – Key External Operating Network – Key Internal Size and Scope of Role – Financial Size and Scope of Role – No. of direct reports Size and Scope of Role – Total team size Size and Scope of Role – Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills