TATA SIA Airlines Limited Hiring for Sr. Customer Service Executive at Goa Full Time

Job Overview

To assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner.

Key Responsibilities

Customer Service & Operations

• Ensure Vistara operates in a safe and secure environment, by complying with internal and external operating standards and procedures
• Ensure that Vistara upholds high standards of customer service delivery based on guidelines set out by Ground Services Department and Station Management
• Work closely with service partners (ground handling, catering, engineering, etc.) to achieve flight punctuality and customer satisfaction
• Administrative duties including mishandled baggage, catering, flight reports and vendor invoice verification
• Other duties and projects which may be assigned from time to time

Skills/Attributes

• Good communication skills
• Willingness to work in shifts
• Possess an aptitude for customer service

Work Experience

• Minimum 2-4 years of work experience

Qualification

• Amadeus knowledge shall be an added advantage
• Graduate from a recognized university

Eligibility

• Minimum tenure in the current role and level – 18 Months as of 3rd March 2022 and must have attained minimum performance rating of GP3 in the last appraisal
• Must be “confirmed’’ in service

Location

Goa