Tech Mahindra Hiring for Customer Support at Calcutta Full Time

➢ Identifying and making sense of language patterns

➢ Should be able to identify the patterns & the meaning from composition of words of assigned language

➢ Able to identify similarities and differences between various intentions uttered on Virtual Assistant

➢ Good communication skills, ability to identify the gaps and suggest improvement plans

➢ Deliver excellent performance to achieve and exceed contractual SLA

➢ Ensuring production quality and target KRAs are met

➢ Meet expectations of process and should be able to sense business requirements

➢ Flexibility in working hours basis the business requirement

Maintaining confidentiality and adhering to company/customer policies

Job Types: Full-time, Fresher

Salary: ₹100,000.00 – ₹250,000.00 per month

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)