Tech Mahindra Hiring for || Tech Mahindra Pune Hiring || Voice Support || Customer Service|| Yerwada at Pune Full Time

Responsibilities

Contact center essentially focus on attending to customer’s incoming a calls and catering to their requests for service assistance, provide guidance and help resolve issues related to day to day shipping activities.

• Communicate with customers through various channels Tele, Email, Chatbot.

• Communicate and coordinate with cross function to support customer query resolution.

• Interact with customer in multiple languages – English and Hindi  Grasp in-depth knowledge of a company’s products and/or services.

• Identify customers’ needs, queries and issues, clarify information, research every issue and provide first call solutions.

• Manage incoming customer’s calls to extend support on customer queries. And perform outbound calling to follow up on missed calls or coordinate solutions for queries raised by customers

• Open case tickets for all incoming calls and solutions offered, Offer first call resolution

• Escalate case tickets to operating cross functions, get resolution on customer’s complaints

• Accept customers claim request, investigate, coordinate with function to get information to support investigation and offer approvals / rejections and claim settlements

• Act on missed calls, abandoned call, call drops and offer call back to customers to cater to their needs, similar activities to respond to Email2Case, WhatsApp2Case and offer resolutions

• Record feedback from customers on various touch points and help evaluate customer satisfaction

• Maintain and update customer database and related information, gather documents where needed for record creation and maintenance.

• Maintain accurate documentation of customer interactions

• Always act as a company ambassador

Preferred Qualifications & Skills

• Graduation – preferred.

• Call center or customer service experience preferred

• Exceptional interpersonal and rapport building skills

• A patient and empathetic attitude

• Adaptability and flexibility

• Strong written and verbal communication skills along with active listening

• Strong time management and organizational skills

• Comfortable working in fast-paced environments

• Familiarity with CRM systems and practices

• Flexibility to work different shifts (including evenings, weekends, or holidays)

• Willingness to participate in training before hire and on-the job

• Excellent listening skills and an empathetic voice and manner

• Basic knowledge of computer software and office systems

• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer

Job Type: Full-time

Salary: ₹300,000.00 – ₹450,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Expected Start Date: 20/02/2023