Technoledge India Hiring for Customer Service Associate (CSA) at Noida Full Time

PURPOSE OF POSITION

The candidate will be responsible to handle the queries and complaints from Flipkart customers on inbound calls.

PRIMARY DUTIES AND RESPONSIBILITIES

· Follow procedures methodically to accurately respond to customers on Call.

· Provide quotes and information to customers related to their products.

· Provide information including Delivery time and other queries related to the product.

· Fulfill invoice requests on purchased products.

ELIGIBILITY-

• Should have a minimum of 6 months of experience in BPO. Freshers were also considered.

• Should be proficient/fluent in spoken and written English & Hindi

• All agents to be cross-skilled to manage all channel interactions

• Male candidates should be comfortable working any 24/7 shift.

• Female candidates should be comfortable working from the office between 09:00 AM to 09:00 PM.

WORK CULTURE-

· Work from the office (Gurgaon Location)

· 6 days a week with 1 rotational off

· 24/7 any 9 hours shift for Male candidates

· 9 hours of shift between 09:00 AM to 09:00 PM for female candidates.

Please be ready for interview on Saturday.

Job Types: Full-time, Fresher

Salary: ₹18,000.00 – ₹20,000.00 per month

Schedule:

• Flexible shift
• Monday to Friday

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)