The British School Hiring for Front Office Coordinator at New Delhi, Delhi Full Time

Role: The post holder will be a detail-oriented multitasker responsible for attending to visitors and phone calls,

managing the ID card process and liaising with parents and departments for smooth running of the

front desk. Strong communication and problem-solving skills required.

Responsibilities:

• Greet visitors warmly and answer main line calls promptly.
• Manage all aspects of the ID cards process – parent portal, database, photographs, follow up emails, printing

and tracking distribution.

• Issue car parking stickers for parents, staff and vendors and maintain the database.
• Manage the uniform process – work closely with the vendor, handle parent queries and complaints, and

review quality and pricing with the uniform committee.

• Collate entries for daily bulletin and share it on a daily basis.
• Coordinate with the security team for visitor entry, programming and distribution of ID cards, issuance of

parking stickers and late student attendance.

• Review updates and maintenance required for the parent portal.
• Manage day to day operations such as PA system announcements, courier distribution, inventory

maintenance, and LCD and bulletin board updating.

• Respond swiftly to queries with a solution focused approach to support parents and departments.
• Manage the school’s general queries mailbox.
• Coordinate with departments to stay up to date on school events and to support students.
• Keep a safe and clean reception area by complying with health and safety procedures.
• Work closely with the communications department and extend support for events, photography

requirements and sending parents notices as and when required.

Experience

• 3‐5 years of experience in a similar role

Qualification and skills

• Graduate or Postgraduate
• Advanced knowledge of MS Office
• Experience of working on complex databases

Email: t hebritishschool@british‐school.org

Personal Attributes

• Solution focused approach and attention to detail.
• Ability to handle difficult conversations in a calm and composed manner.
• Excellent written and verbal communication skills
• Ability to juggle multiple tasks and respond rapidly to new events and competing priorities.
• Ability to work efficiently in a collaborative setting for cross functional initiatives.

Competencies

• Will follow Admin Staff Competencies

PS: You may be required to support other offices in case of emergency or whole school events.

This Job Description does not define all duties and responsibilities of the position and the school may assign other

tasks from time to time to help operationalise the role.

The school may review and modify or amend the Job Description as needed after discussion with the position holder.

Safeguarding Information

The British School and all its personnel are committed to safeguarding and promoting the welfare of children.

Applicants must be willing to undergo comprehensive child protection screening including but not limited to checks

with past employers.

Email: thebritishschool@british-school.org