The Luxury Closet Hiring for Customer Service Associate at Gurgaon Full Time

About us

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms, and build a company that inspires the smart modern day luxury consumer. In Dubai, we have learnt to dream big, think far, and do what no one thought possible. The Luxury Closet embodies these ideals, and aims to build an iconic brand and company that will connect luxury connoisseurs, and change the future of luxury shopping. Our mission is to be the leading marketplace for luxury shoppers in the GCC region. We will build a destination that has world class customer experience, differentiated technology and operational performance, and exceptional reach into the closets of the region. We were ranked as the Top 100 Startups Globally by Red Herring in 2016 and Top 4 Startups in UAE by Forbes Magazine, however, we care less for accolades, than our NPS.Some facts about The Luxury Closet:

• TLC has raised $18m till date across 3 funding rounds
• TLC focuses on resale of perfect condition items from high end brands like LV, Hermes, Rolex from sellers across Middle East, which globally has the highest per capita spend on luxury.
• Founded in 2012, it has expanded rapidly and delivered robust growth. TLC direct-to-consumer sales in MENA represent 60% of revenues and overwhelmingly extends to 40% from Asia to The USA.
• Resale has proved to be a Resilient and High growth Business Model, with TLC’s sales growing nearly 100% YOY
• TLC was ranked as Top 100 startups in Arab World by World Economic Forum https://widgets.weforum.org/arabstartups/

About the role
Customer Service associate will represent not just the customer service department but The Luxury Closet as a whole. In this key role, you will exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the greatest selection of luxury products and services with the world’s best customer experience.
Responsibilities
Roles and responsibilities: The CS Associate will be responsible and accountable (but not limited) to the following roles and responsibilities: –

• Managing all channels of Customer interaction, email, chat, phone
• Identifying and assessing customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Build sustainable relationships and engage customers by taking the extra mile and becoming a Consultant; help Customers make a decision and generate revenue for the Company
• Aim at converting general inquiries into a sale
• Aspire to bring customer delight in each and every interaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents where applicable
• Follow communication procedures, guidelines, and policies
• Maintain positive and professional interaction with all the departments associated with the Customer Service department

Requirements
Knowledge –

• Knowledge of English language, written and oral
• Basic knowledge of MS Office
• Luxury Brands Knowledge is an added advantage

Skills –

• Comprehension Skills – Ability to comprehend Customer’s queries and concerns and provide a customer-focused solution
• Time Management – Ability to multi-task and decide priorities
• Service Orientation – Actively looking for ways to help people

Attitude –

• Flexibility – Willingness to work in different shifts
• Openness – Open to ideas and feedback

Professional Experience –

• 1-3 years of Customer Service Experience in a BPO or Luxury Retail.

Job Type: Full-time

Work Location: Multiple Locations