The Web Doctor Hiring for Customer Care Executive at Mumbai Full Time

Brief Company Insight

This job opportunity is for Storzb, a brand of Ebiz Factor Pvt. Ltd. Storzb is an eCommerce SAAS platform with a distinct anti-DIY structure, that helps its affiliates and channel partners set up their eCommerce project for their clients. You can check out https://www.storzb.com/ for more details and insight about what Storzb is all about.

Roles & Responsibilities

• Provide exceptional customer support when communicating and assisting customers. Ensure that high-quality standards are maintained for all customer interactions and issue resolutions.
• Resolve tickets over the telephone and email – Analyse customer-reported information to identify problems and concerns.
• Perform problem research when necessary.
• Deliver high-quality and timely resolutions to problems.
• Initiate follow-up to other service areas when appropriate.
• Track and manage resolution on customer’s behalf.
• Successfully answer questions.
• Perform other duties and responsibilities as necessary.

Qualifications

• Bachelor’s degree 1+ years in the IT industry.
• Candidate Should Have Strong Communication (conversant in English & Hindi) & Presentation Skills.
• Candidate Should Have Basic Computer Knowledge.
• CRM/E-commerce-based application experience is preferred.
• A self-driven and motivated personality.
• Candidate Should Have Customer-Centric Approach.
• Candidate with designing & web designing skills will be preferred.
• Candidates should have hand-on experience with Excel.
• Social media handling skills will be preferred.
• Candidate should be able to work with Funnels, Canva, Facebook & Instagram.
• Candidate should have presentation Skills.

Additional Requirements:

• Silent place to operate or work from.
• Should have their own computer or laptop.
• Clean microphone and camera is required.
• Should be available to work 6 days a week.

Employment Type Full-time

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹20,000.00 per month

Benefits:

• Work from home

Shift:

• Day shift
• Fixed shift

COVID-19 considerations:
Yes We work from home ensuring 100% safety for our employees. All Meetings with clients are held virtually which requires 0 physical contact.

Application Question(s):

• What is your current CTC?
• What is your expected CTC?
• Where do you currently work?
• Who can we speak to or enquire to from your current or last organization?
• What is your current location?

Education:

• Bachelor’s (Preferred)

Experience:

• Microsoft Excel: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)