Thermo Fisher Scientific Hiring for Senior Customer Service Representative at Mumbai, India Full Time

• Responsible for Preparation of quotations for spare parts against FSE requests, customer requests or tender request.

• Handling customer requests, Follow up with customers for PO and payments

• Preparation of Credit Notes, Vendor registrations, Validation of Purchase Orders

• Maintenance of Price List

• Forward validated PO/quote copy to Supply Chain Team & Coordination with supply chain team for fast & smooth execution of PO/ timely invoicing

• Follow up with Business/Finance team for release of credit blocks

• Maintain Clean communication with customers for necessary updates on time

• Handling Trunk Stock Inventory movement process for field service team

• Handling Depo Repairs activities

• Complete all SAP transactions for every parts movement as per GST compliance.

• Communication with factory for Warranty Claims/Pricing Info/Product info

• Regular updates of Quote/PO/Dispatch details in CRM Software

• Prepare & Publish various Reports to Service ILT / Field Service team

• Office administrative activities

Minimum Requirements/Qualifications:

Any Graduate, Preferably from Science Stream with additional knowledge of CRM / Software applications.

• Must be proficient in MS-Office (Specially Excel & Word ) / SAP / Outlook Express

• Should be hard working, disciplined and punctual in office timings

• Should be very cooperative with colleagues and able to coordinate efficiently with service & other functional team members

• Must be able to handle customers efficiently for their requirements.

• Should have effective communication skills with customers (both verbal & written)

• Should have time management skills and ready to learn/accept changes, whenever required by management.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.