Toddle Hiring for Chat Support Executive at Bangalore Full Time

About the School Success Executive (Reactive Support) Role

We are looking for a diligent, driven, passionate person with flexible working hours for our efforts on engagement and retention of schools in a high-growth environment. As a School Success Executive (Reactive support), you will play a key role in the growth of the company by maintaining customer relationships and impacting millions of teachers across the globe. You will be reporting to the Reactive Support Manager at Toddle and will work very closely with him/her in defining and maintaining industry best practices to ensure the best possible support for our schools.

The north star metric for School Success Executive (Reactive Support) is the school’s happiness.

Key Responsibilities

• Coordinating with users and internal teams to deliver accurate information.
• Comprehending the user’s intentions and getting to the root cause of the problem.
• Addressing user queries with a minimal response time.
• Escalating critical issues to relevant teams like product, development, sales & marketing, etc.
• Supporting day-to-day operations by maintaining good relations with existing users and new accounts acquisitions.
• Ideate and devise ways to continuously improve our interactions with schools.
• Analyze the usage details from partner schools and implement ways to create a better experience.
• Help create pedagogical content to support the understanding of our users.

The School Success Executive will develop a strong understanding of the product and users and is eventually expected to grow into a support management role. The role will be based out of India (work from home till COVID, office will be in Bangalore).

Preferred Qualifications/Skills

• 2+ years of customer support experience.
• Proficiency in English.
• Excellent written and verbal communication skills.
• Ability to handle critical situations and clients with patience and composure.
• Great interpersonal and problem-solving skills.
• Humility, diligence, and a willingness to learn new things – A lifelong learner.
• Proficiency in regional languages will be advantageous.
• Quick learner with a zeal to perform and deliver beyond what is expected.

Job Types: Full-time, Regular / Permanent

Salary: ₹400,000.00 – ₹600,000.00 per year

Schedule:

• Day shift

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 2 years (Preferred)

Language:

• English (Preferred)

Expected Start Date: 03/05/2022