Toll Global Logistics Hiring for Customer Solution Technical Analyst at    Pune, Maharashtra, India Full Time

Job Description

Company Description
About Toll Group At Toll, we do more than just logistics – we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

OVERALL PURPOSE OF THE JOB
The Customer Solutions Technical Analyst will capture the technical design and configuration, assists with setting up the various technical environments of the JDA WMS/TMS products, connects technical devices (RF, Vocollect, Label Printers, etc) to the technical landscape and supports go-live and client activities regarding JDA implementation projects.
They would be responsible for assisting the Customer Solutions Technical Leads in day-to-day activities and driving solutions with the relevant Business Units and Customers.
PRIMARY RESPONSIBILITIES AND DECISIONS/ LEVEL OF AUTHORITY

• Act as liaison between business application users and the IT department relative to technical requirements and solutions
• Conducts technical analysis and design phase of the project with a view to writing technical specifications
• Assist in the preparation of appropriate documentation to communicate and validate the information
• Assist in all activities for a JDA WMS/TMS implementation from technical requirements to go-live stabilization
• Work with various Automation/Sortation system partners to define technical connectivity (E.g. Schaeffer, Swiss Log, Dematic)
• Analyse technical system issues with your Unix skills
• Analyse technical integration issues using WebMethods industry tools
• Provide subject matter expertise to technical users and assist in defect resolution within JDA technical architecture
• Understands how the JDA solutions within area of focus can be configured and delivered to better facilitate customer business processes, ensuring ability to design, execute, and deliver
• Provide primary user support and verifies that the system provides the required business Non-functional requirements and maintains system uptime and performance
• Ability to prepare and deliver presentations for user, management, and executive level audiences
• Develop and maintain knowledge artefacts for client’s applications, including but not limited to:

o Warehouse, Transportation & Operations Applications: WMS systems, TMS Transportation systems o Overall E2E Technical Solution SME including Unix Application Server and Database level expertise o Analysis, Design and Build of all JDA AWS instances to match customer requirements o Ensure connection to Toll’s Middleware platforms and Customer platforms are in line with the latest technology frameworks o Create technical installation documents, and test scripts where applicable using Industry tools o Development of WMS Jasper Reports and customer specific freight labels using Nice Labels software o Development of WMS Dashboards using Page Builder o Independently manage business/IT stakeholders during the implementation o Assist the Customer Solutions Technical Leads with activities as assigned o Any other duties as assigned PRE-REQUISITES:

• 2 – 5+ years of most recent JDA (or Red Prairie) WMS/TMS Platform (or equivalent Tier-1 application) Systems Administration (including global template approach) experience
• 2 – 5+ years’ experience in application implementation of Supply Chain & Logistics systems environment for large organizations (multi verticals advantageous E.g. Retail, FMCG, Telecoms)
• 2 – 5+ years’ experience writing technical requirements, training documents, test cases and project plans
• JIRA Service Desk, JIRA Software and Confluence hands-on experience
• Deep technical knowledge of Systems, Servers, Network and other IT Infrastructure
• Demonstrable track record in delivering technological environments. Highly analytical in problem solving with the ability to apply original and innovative thinking
• Display and apply knowledge of technologies including: Microsoft, Infrastructure Networks, thin client technologies, server virtualization, Identity and Access Management System, Data Loss Prevention Systems and an awareness and understanding of additional software systems and technologies relevant to technical infrastructure environments
• Experienced user in UNIX, SQL/PL-SQL and Microsoft Office
• Experience using AWS Cloud technologies
• Knowledge of installing, configuring and administering various Applications and Server operating systems
• Experience integrating to WCS (Warehouse Control System) vendors (E.g. Schaeffer and Dematic)
• ITIL Certification (advantageous)
• Outstanding interpersonal skills
• Exceptional communication skills
• Flexibility to travel

ESSENTIAL PERSONAL ATTRIBUTES

• Proactive, self-motivated with the ability to motivate others and a customer-focused service attitude
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Excellent presentation skills
• Strong relationship building and influencing skills with the ability to drive change
• Ability to articulate technical concepts in business terms and present to senior management
• Strategic End to End thinker
• Good organisational skills, with the ability to meet objectives and effectively multi-task
• Ability to work with all levels of the organisation, both technical and non-technical
• Excellent problem solving skills
• Leading and driving consensus in a constantly changing environment.
• Strong collaborator – willingness to share ideas, documentation and best practices
• Commercial acumen and ability to assess value propositions/business cases associated with IT demand.

KEY PERFORMANCE INDICATORS

• Technical requirements are clearly defined and incorporated in Technical solution design artefacts
• Development of technical specifications meeting business requirements including non-functional
• Productive and successful engagement with business and customer stakeholders and meeting their requirements and expectations
• Perform AWS server configuration and overall systems administration to meet solution requirements
• Successful project go-live with appropriate handover of the solution to BAU
• Successful realisation of business requirements in alignment with benefits, outcomes, portfolio and project planning
• Measurable internal and external business and technology service performance improvement
• Collaborate with System Integrator vendors
• Risks and issues are clearly identified across the portfolio of work with suggested mitigation plans for execution
• Clear line of sight and robust assessment and prioritisation of IT demand
• Attend and suggest potential modifications to the WMS/TMS Global Template via the Technology Forum
• Ability to research subjects, with a commitment to provide continuous improvement
• Ability to work under pressure and think clearly in challenging situations in a logical manner
• Ability to be flexible in approach and be comfortable with a fluid organizational structure that requires both team work and self-sufficiency as necessary, with the ability to work under minimal supervision

Qualifications

• Four-year Bachelor of Science degree in Engineering, Computer Science, or a BS/BA in Management Information Systems/Science