Twilio Hiring for Agile Program Manager at Bengaluru, India Full Time

See yourself at Twilio

Join the team as our next Agile Program Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide (https://customers.twilio.com/) build better applications and customer experiences.

Although we’re headquartered in San Francisco, we’re on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion (https://www.twilio.com/company/diversity) wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and innovators to help fuel our growth momentum.

About the job

This position is needed to be a key contributor within the Flex Business Operations Team. You have a lean-agile attitude and experience implementing concepts such as flow, kanban, lean etc, improving business agility. You will help define and support a non-textbook, lightweight set of base principles and standard methodologies for our Agile-diverse Flex teams that will empower them to deliver their chosen work with predictability and consistency. You will serve as a trusted advisor to Product and Engineering teams and stakeholders, helping them flow value to our customers with a high degree of predictability and consistency. >.

Responsibilities

In this role, you’ll:

• Serve as a Scrum Master for 2 – 3 teams. Adopt a contagiously positive attitude about Agile, ensure “flow” is happening, facilitate Scrum events, ensure insight into dependencies, impediments, and progress using Agile-forward practices

• Help identify framework-agnostic solutions to trouble spots within Flex process

• Work collaboratively with other Twilions who may approach their work differently to track cross-organizational dependencies and promote the success of Flex.

• Be an agent of change as we strengthen our Agile skills across the organization. Provoke and facilitate discussion and conflict resolution within your Scrum Teams.

• Enable teams to deliver on committed work by identifying, and mentoring through, root causes of rollover, missed commitments, excessive unplanned work.

• Consistently set a higher standard, and drive a culture of realistic expectations management.

  Qualifications

  Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Ability to prioritize, block & tackle, and influence others towards responsiveness & accountability.

• Possess a flexible, service-oriented style with a strong understanding of the problem determination/problem resolution process

• Is a uniter, with a proven track record of being the focal stakeholder to align cross-program communication, with a focus on helping Flex reduce the need for cross-functional collaboration

• Recognize areas for process improvement relative to customer’s lifecycle, standards, and supporting processes

• Has consistent and measurable success with improving organizational efficiency and program effectiveness using a variety of both standard and more novel approaches.

• Possesses second-to-none intellectual curiosity and deep compassion for people.

Desired:

• Has 5+ years of proven experience working with cross functional teams as partners with a common goal, and demonstrates 5+ years as a successful Agilist and change agent, preferably in a B2B SaaS environment

• Scrum Master certification required – sufficient breadth and depth of experience solving problems across Product and Engineering with Lean – Agile approach.

Location

This role will be based in our Bengaluru, India office (Remote for the duration of the pandemic) .

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic (https://www.twilio.com/company/values) . Additionally, we empower employees to build positive change in their communities (https://www.twilio.org/impact-fund/) by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions (https://www.twilio.com/company/jobs#open-positions) .