UKG (Ultimate Kronos Group) Hiring for Sr Talent Acquisition Operations Coordinator at India Full Time

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

About the role:

You will provide support to the Contingent Workforce Program Team by managing daily program activities while partnering closely with our suppliers to drive compliance, provide education, and execute projects. You will perform a variety of tasks to help plan and organize program efficiencies. This role will require strong time management, interpersonal, and organizational skills. Attention to detail coupled with team-driven results, flexibility, innovative thinking, problem-solving, and self-motivation will help you be successful. So, if you’re ready to take initiative and bring solutions and ideas to positively impact the lives of others, this role is for you!

Key Responsibilities:

Support Contingent Workforce Program:

-Partner with Global Contingent Workforce Leader to meet team goals, drive projects to completion and solve complex problems

-Create and maintain documentation around key work functions, providing training and mentoring support

-Identify issues proactively based on discussions and trends

-Complete ad hoc project work as needed

Vendor Request Management:

-Manage and respond to incoming requests submitted by vendors in a timely manner

-Update various systems and enter required HR and IT tickets submitted by vendors in the portal

Contingent Workforce Record Management:

-Perform manual entry and bulk updates for onboarding, termination, manager changes, project changes, SOW modifications, and country relocations

-Approve vendor registrations and onboarding requests

-Update systems with ticket statuses and necessary information

Data Reconciliation and Reporting:

-Reconcile and fix data discrepancies across various systems

-Refresh reconciliation reports and pivot tables daily

-Update systems and notify relevant teams for corrections

-Maintain and update master report sheets with the latest information from VMS and other sources

Stakeholder Communication and Reporting:

-Provide support for inquiries with respect to contingent worker guidelines, policies, and procedures, while focusing on providing a best-in-class experience

-Respond to report requests from various stakeholders

-Update audit reports monthly and confirm finance data

-Refresh consultant reports for Finance and reach out to vendors for additional data

-Update spend reports monthly with data from the vendor management portal

Access Management Support:

-Assist internal and external stakeholders with access management issues

-Troubleshoot network access issues, security training completions, and VDI/network credential problems

-Coordinate with internal stakeholders or their backups to open ServiceNow tickets for unresolved issues

Qualifications

About You

Required Qualifications:

-This role requires to work in 04:30pm – 01:30am IST Shift timing

-Experience in customer-facing roles

-Proven computer skills including proficiency with MS Office applications, particularly Excel

-Proven experience in workforce management, vendor management, or a similar role

-Proficiency in using Vendor Management Systems & Smartsheet

-Experience with data reconciliation and report generation

-Experience with ServiceNow or similar IT service management tools

*Preferred Qualifications: *

-Contingent workforce management experience of LATAM, EMEA & APAC regions.

-Knowledge of contingent workforce management best practices

-Proven customer service skills and experience handling sensitive matters with tact and diplomacy

-Analytical and problem-solving experience capable of exercising independent judgment and discretion while utilizing company policies and practices to determine appropriate action

-Demonstrates a sense of urgency and a high level of self-initiative with an emphasis on delivering results

-Public speaking/presentation/training experience

-Excellent interpersonal skills with ability to communicate across all levels of employees (written and verbal)

-Strong attention to detail and excellent organizational skills

-Ability to manage multiple tasks and prioritize effectively

-Excellent communication skills, both written and verbal

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

UKG is proud to be an equal-opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.    

Disability Accommodation 

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.