UnitedHealth Group Hiring for Supervisor Appeals at Hyderabad, Telangana Full Time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.(sm)

Primary Responsibilities:
Drives Basic Hygiene on the operations floor and build culture for the same

Driving Cost Reduction Agenda in the Processes with Automation Opportunities, Productivity Enhancement Opportunities and Cross utilization of resources

Assist the New Hires & Tenured Staff to meet the Productivity and Quality goals

Manage team and ensure quality and productivity targets are met and exceeded

Motivate and engages team members and maintains attrition within thresholds

Provide coaching and feedback to team members to enable them to improve their performance and focus on their career pathing and advancement within the organization

Assist new hires such that they are productive on the floor in the shortest possible time frame

Build systems to ensure no escalations and is prompt in responding to escalations

Provide inputs to Leadership on process gaps that exist

Ensure compliance with internal policies and procedures, external regulations and information security standards

Be sensitive and aware of the Organizational priorities towards Change & Innovation and Cost Optimization

Works independently with minimal direction and is very high on execution and adherence to timelines

Takes initiative to understand the process and keeps himself updated on the important changes in the business and the Healthcare industry

Builds strong relationship with onshore counterparts and support functions and utilizes the relationship to maximize the results for OGS

Handles the MIS and reporting needs with accuracy and timeliness

Is eager to take on more responsibilities and should be able to execute the adhoc tasks

Analyze and identify error trends and opportunities for defect reduction

Analyze and develop overall improvement plans (department and individual)

Administrative responsibilities as assigned Handles sensitive information appropriately (HIPAA) and acts in a fair and honest manner consistent with the company’s code of conduct

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:
Graduate

At least 3 years of total experience with a minimum of 1 year in the role of a Team Leader on paper

Ability to lead a team in an operational environment

Effective communication skills both verbal and written to individuals

Ability to do careful listening, tact and candor, two-way communication, and master a high impact communication style

Ability to be a self -starter who can manage multiple priorities with minimum direction solutions

Ability to effectively organize and lead a team of people, in cooperative processes to achieve shared outcomes

Sound knowledge of MS Office

Comfortable working in US Shifts

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.