Velocitai Digital Hiring for Associate-Account Management at Gurgaon Full Time

Responsibilities:

· Overall ownership for servicing assigned clients, this role is an amalgamation of account management and sales.

· Account Management

• Build and maintain progressive, strategic deep and long-standing relationship with the clients
• Ongoing client servicing, understand client needs and create service strategy
• Create & manage SOWs, estimates and budgetary approvals from client
• Lead hiring effort as per client needs and follow through to onboarding of staff
• Develop a complete understanding of key account needs & build a strategic plan to improve client profitability & overall results.
• Ensuring quality and timeliness of work delivered to clients.
• Timely reporting of client portfolio internally and with client teams as per account plans.
• Close interactions with design, planning, project management and delivery teams for day-to-day work management.
• Documentation and maintenance of Client archive and interaction history.
• Collaborate with internal stakeholders – Admin, Training, Quality, IT, HR, etc. to deliver efficient and timely work deliverables to clients.
• Improving the operational performance across the organization by analyzing results, monitoring variances, identifying trends, recommending actions to the management.

· Sales

• Identify and pursues opportunities for developing new business.
• Ensure achievement of sales budgets for the assigned accounts.
• Collaborate with all the stakeholders to maximize profit by up-selling or cross selling.
• Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client’s long-term goals.

Desired Skills and Experience:

· Must have 2 years of work experience in a client servicing, sales &marketing

· Experience with international clients is an added advantage

· Excellent analytical skills, strategic thinking, and decision making ability in a fast-paced environment

· Excellent communication and presentation skills.

· Effective time management and collaborative skills.

· Flexibility to go beyond the specifications of the job profile if required to complete assigned responsibilities.

Job Types: Full-time, Volunteer

Salary: ₹30,000.00 – ₹50,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

COVID-19 considerations:
All customers are required to wear mask and surface area is properly sanitized.

Education:

• Master’s (Preferred)

Work Remotely:

• No