VenueMonk Hiring for Customer Service Expert at Gurgaon Full Time

Summary

Location : Gurgaon

Hire Type : Full Time

Grade/Level: Min. Graduation

Team: Operations Team

Start: Immediate
Description

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We’re looking for an ambitious and energetic graduate/experienced person to join our talented team of Customer Service Experts. You’ll play a key role in keeping our most important customers happy and helping to take VenueMonk to the next level.
Responsibilities
The role is varied, and you will be expected to provide direction on identifying your own priorities, but initial responsibilities will include:

• Building relationships with new clients through regular sales channels, phone, email, social media to ultimately increase VenueMonk active customer base.

• Updating and maintaining the CRM system to ensure accurate and up to date information.

• Regularly communicating our re-engagement strategies to these customers, such as: upcoming events, showcases, discounts, and rewards

• Take feedback through calls, email or other social media channels from customers

• Ability to solve problems and contribute ideas to improve service for customers

Requirements

• Fluent in English and Hindi (IMPORTANT)

• Comfortable with Microsoft Office (Word, Excel & PowerPoint)

• Preferably owns a laptop

• Comfortable working 6 days a week

• Event planning experience is a plus

• Ability to take ownership and achieve targets under pressure

Compensation:
INR 2,40,000 to 4,20,000 per annum
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Application Deadline: 1/2/2022

Expected Start Date: 15/2/2022

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 – ₹35,000.00 per month

Schedule:

• Morning shift

Application Question(s):

• Do you have any prior experience working as a Sales Representative in an event based industry?

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Inside sales: 1 year (Required)

Language:

• English (Required)
• Hindi (Preferred)

Work Remotely:

• Temporarily due to COVID-19