Volans Informatics Pvt Ltd Hiring for Customer Care Executive at Mumbai Full Time

About the role:

We are looking for candidates who are young self-driven, hardworking professionals. They should be flexible and ready to work rigorously with a group of amazing leaders and go getters who believe in making magic at work. This opening provides a great opportunity to work closely with top performing leaders and experienced professionals with industrial expertise in Sales and Operations

The job provides an energetic work environment and a dynamic work culture with myriads of opportunities to grow

Responsibilities

Ø Be attentive on the floor and zealous towards the work that is being assigned.

Ø Serves customers by providing product and service information and resolving product and service problems

Ø E-mail, chat, inbound, outbound

Ø Calling to customer for order confirmation

Ø Delivery reattempt confirmation call

Ø Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Ø Opens customer accounts by recording account information.

Ø Maintains customer records by updating account information.

Ø Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Ø Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation.

Requirements and skills

· Strong problem-solving skills

· Should have experience in E-mail, Chat, Inbound & Outbound

· High level of attention to detail

· Strong work ethic and ownership mindset

· Basic understanding of CRM

· A go-getter attitude towards work

· Great observation skills, quick learning ability and adaptability

· Basic knowledge of MS Office; knowledge of CRM software.

· Location of the job: SESA CARE PVT. LTD.

· 4th floor, Hamilton B Wing, Hiranandani Business Park

· Hiranandani Estate, Thane West – 400607, India Mumbai.

· Shift Timing- 10hrs shift

Job Type: Full-time

Salary: ₹9,474.58 – ₹27,414.15 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Required)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Required)

Speak with the employer
+91 9982878610