Volopay Hiring for Customer Success Manager at Bangalore Full Time

About Us

Volopay is a Y Combinator-backed start-up that has raised funds from some of the top investors in the world and is on its way to being one of the most influential fintech start-ups in South East Asia.

We are searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re specifically looking for a Customer Success Manager.

As a key member of our leadership team, you will help craft the company’s customer success strategies, build strong relationships with customers, and collaborate with cross-functional leaders internally to deliver excellent customer experiences consistently.

Key Responsibilities

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction.

• Work in the Indian time zone, and handle client’s key accounts.

• Liaising with internal departments to ensure client needs are fulfilled effectively.

• Be the voice of the customer and provide internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems.

• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.

• Stay up-to-date on product development and the latest releases.

• Conducting business reviews to ensure clients are satisfied with their products and services.

• Keeping up on trends, changes, and competitor actions that might affect the client.

• Bring in new ideas and craft approaches to delight our customers.

Skills & Requirements

• 1 to 3+ years experience as a Customer Success Manager or SaaS environment targeting SMBs or mid-market companies.

• Significant experience in a customer-facing role. (SaaS & Fintech industry would be beneficial.)

• Proactive on how to solve problems or improving processes within the company.

• Strong verbal and written communication skills, with the ability to present and communicate data & issues to senior management.

• Confidence in working with ambiguity, unknown variables, and problem statements (and finding ways to bridge those gaps, when necessary.)

• Strong interpersonal skills and an ability to build rapport with customers.

• You have a passion for start-ups or dynamic environments.

• Open to work and stretch as per business requirements.

Culture at Volopay

At Volopay you’ll be surrounded by high-energy, insanely hardworking individuals who are extremely happy about the work they do. Not only that, if you talk to someone at Volopay, most them would be a singer, guitarist, entrepreneur, writer, Athlete or maybe a future magician, we have people at Volopay with a lot of talent. With such right people around you, you can imagine an extremely fun work place that you’d love to come in everyday and work with them. We believe in individual freedom, with freedom comes a great responsibility as we don’t like to involve or manage your work. We would want you to figure out the best possible way to do any task assigned to you with extreme ownership. Apart from that there are many more things that keeps us excited about Volopay.

• Ownership – We believe in individual freedom, with freedom comes greater responsibility. The individual is extremely good at taking ownership of the work.

• Get work done – All of us figure out our own ways of making things happen no matter what, someone with an attitude to just keeps hustling and getting things done.

• Be curious and Be open – At Volopay most of us wear multiple hats, sometimes even taking up responsibilities that are not in our role which needs an individual to be super curious and pretty open about the work responsibility.

Job Type: Full-time

Salary: ₹58,333.00 per month

Benefits:

• Health insurance
• Work from home

Schedule:

• Day shift

Application Question(s):

• How much is your expected salary?

Experience:

• total work: 1 year (Preferred)