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Private Jobs / Private Sector
Wipro Limited Hiring for Associate at Calcutta Full Time
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Overview:
- 0-6 years of Contact Center experience
- Good communication skills
- Quick learner, patient, customer centric and pay attention to details
- Excellent data entry, typing skills and understanding of call center environment
- Basic knowledge of MS Office Tools: Word, Excel & Outlook
- Ability to de-escalate calls and handle high profile escalations
Roles & Responsibilities:
- Attend and respond to incoming calls and emails accurately and in a consistent, professional, customer-focused manner
- Log incidents accurately and document all call information according to standard operating procedures
- Implement knowledge acquired during training to research, identify, escalate and resolve consumer queries and complaints
- Ensure adherence to rules to resolve query and ensure standard operating procedure is followed
- Keep all company information which includes customer information confidential and secured
- Ensure compliance to all company policies and procedures
Qualifications:
Undergraduate