Wipro Limited Hiring for Incident Manager at Gurgaon Full Time

Do

RESPONSIBILITIES

• 
  Drive the efficiency and effectiveness of the IncidentManagement process
• 
  Ensure all Incidents are correctly prioritized, categorized,routed, restored/resolved and closed as per the Process defined andagreed with the Customer
• 
  Regular communication updates to the Customer, End-Users andother Stakeholders during the entire Incident Management cycle
• 
  Knowledge management activities – creation and sustenance
• 
  Meet the SLAs and other KPIs agreed and produce the ProcessPerformance Reports
• 
  Ensuring Process adherence across the Account and extending theSupport for Process audits and assessments.
• 
  Bring in Service improvements and close the Gaps as per theAudits and Assessments
• 
  Conduct Incident and Major management training and spreadawareness
• 
  Monitor the effectiveness of the IT Service Management tool andensure it is aligned to the process execution
  

KEY SKILLS AND COMPETENCIES

• 
  Excellent people management and operational skills
• 
  Ability to interact with all levels of the Customer and ITprovider organization
• 
  Good presentational skills
• 
  Effective communication skills
• 
  Reasonable technical understanding and an ability to translatetechnical requirements and specifications into easily understoodbusiness issues
• 
  ITIL Foundation Level Training or knowledge required, preferredITIL SO intermediate certification
• 
  5-8 years of experience in IT Service Management