Role Purpose
The purpose of the role is to create exceptional architecturalsolution design and thought leadership and enable delivery teams toprovide exceptional client engagement and satisfaction.
Do
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Delivery teams
Review of architectural process deployment in engagements,escalation management, issue resolution
Pre-sales team
For solutioning and architectural design purpose
Practice teams
To understand the different solution portfolios
Holmes engineering and roll out
For automation purpose
Talent Transformation Team, Competency Group
Plan and support delivery of Technical Trainings, knowledgesharing
HRBP
For hiring and managing resources
Finance
Revenue / budgets
Talent acquisition team
Recruitment
External
Vendors/ Partners
For strategic alignment and partnerships, training
Industry forums
Best practices, market intelligence, knowledge sharing
Display
Lists the competencies required to perform this role effectively:
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.
Expert
Applies the competency in all situations and is serves as a guide toothers as well.
Master
Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.
Deliver
No.
Performance Parameter
Measure
1.
Support sales team to create wins
% of proposals with Quality Index >7, timely support of theproposals, identifying opportunities/ leads to sell services within/outside account (lead generation), no. of proposals led
2.
Delivery support
CSAT, delivery as per cost, quality and timelines, Identify anddevelop resuable components, utilization %, Recommend tools for reuse,automation for improved productivity and reduced cycle times
3.
Capability development
% trainings and certifications completed, increase in ACEcertifications, thought leadership content developed (white papers,Wipro PoVs)
4.
Team Management
Team attrition %, Employee satisfaction score
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