Wise Travel India Pvt Ltd Hiring for CCE (Customer Care Executive) at New Delhi Full Time

Job Summary

We are looking for enthusiastic and ambitious team players with an eye for detail and commitment as Call Center representatives. The Call Center Representative will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and enquiries, keeping customer satisfaction at the core of every decision and behaviour.

Responsibilities

• Manage large amounts of inbound and outbound calls promptly
• Follow communication “scripts” when handling different processes
• Identify customers’ needs, clarify information, research every issue and provide solutions and alternatives
• Seize opportunities to upsell services when they arise Build sustainable relationships and engage customers by taking the extra mile Meet personal/team qualitative and quantitative targets

Requirements and skills

• Previous experience in a customer support role
• Track record of over-achieving quota Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively
• Must be a graduate with above average computer skills.

Job Types: Regular / Permanent, Full-time

Salary: ₹21,000.00 – ₹30,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Flexible shift

Supplemental pay types:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Delhi, South West – 110077, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your present Salary?

Education:

• Bachelor’s (Required)

Experience:

• Call center: 2 years (Required)
• total work: 2 years (Required)
• Customer service: 1 year (Required)

Language:

• Hindi (Required)
• English (Required)

Speak with the employer
+91 9289120698
Application Deadline: 31/10/2022
Expected Start Date: 01/11/2022